Assistant General Manager

Chetola Resort•Blowing Rock, NC

About The Position

Chetola Resort is seeking a hands-on, service-driven Assistant General Manager to support the resort’s day-to-day operations and oversee special projects and enhancements. The role helps ensure seamless guest experiences, fosters a high-performance culture across departments, and supports the resort’s long-term vision. The Assistant General Manager works closely with resort leadership and teams across Lodging, Food & Beverage, Spa, Recreation, Events, Housekeeping, and Maintenance. This is a people-focused leadership opportunity in a dynamic mountain resort setting, emphasizing operational effectiveness, strong relationships, thoughtful renewal, and exceptional guest service.

Requirements

Minimum 3 years of progressive management experience in hospitality or resort operations, preferably with exposure to multiple departments.
Demonstrated ability to lead and motivate cross-functional teams.
Strong understanding of operational procedures, guest-service standards, and team leadership.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous experience in a hotel, resort, or club environment.
Bachelor’s degree in Hospitality Management or a related field.

Responsibilities

Oversee daily operations in partnership with resort leadership across Lodging, Food & Beverage, Spa, Recreation, Events, Housekeeping, and Maintenance.
Act as Manager on Duty as needed to ensure exceptional service and operational continuity.
Proactively identify and resolve guest or operational issues in real time.
Build relationships with department leaders and staff, providing hands-on support and guidance.
Help recruit, onboard, and train team members in alignment with Chetola’s service and culture standards.
Lead by example and promote accountability, kindness, and clear communication.
Uphold guest-service standards and ensure Chetola-aligned delivery across guest touchpoints.
Serve as a gracious host during peak periods, events, and high-profile guest interactions.
Manage special projects and process improvements in coordination with resort leadership.
Monitor property performance metrics and contribute to reporting and analysis.
Collaborate with resort leadership to optimize profitability through forecasting, budgeting, expense control, and revenue-growth strategies.
Review financial and operational performance trends, address variances, and implement action plans to achieve operational and financial goals while maintaining exceptional guest experiences.