Assistant General Manager

Carvana•Flint, MI

About The Position

The Assistant General Manager leads a high-performing vehicle operations team and supports the customer experience at an ADESA auction site. The role maintains a strong understanding of operational, sales, and financial processes, and calls for an effective communicator and relationship-builder who demonstrates leadership, integrity, adaptability, and positivity. The AGM develops a customer-service-driven and operationally efficient team, sets strategy, and inspires staff to meet operational objectives aligned with customer needs. This is a high-expectation, high-accountability leadership opportunity with potential for career growth across the organization. Relocation is required within 6–18 months of starting the position.

Requirements

High school diploma or GED.
At least 5 years of people-management experience.
At least 7 years of customer-service experience.
Must be at least 18 years old and have a valid driver's license.
Ability to read, write, speak, and understand English.
Ability to work effectively in a fast-paced, high-pressure environment where speed and quality are important.
Self-motivation to drive efficiency, teamwork, and a strong customer experience.
Professional conduct, strong communication and presentation skills, and the ability to coach, encourage, and resolve conflict constructively.
Sales- and customer-focused approach, with organized and systematic work habits.
Demonstrated follow-through with internal partners and external customers.
Forward-thinking approach, comfort with change, and ability to act as a change champion.
Attention to detail and consistency in performing job duties.
Ability to perform the position's light-to-medium physical work requirements, including frequent standing, watching, touching, listening, walking, and talking.
Ability to perform potential rapid or forceful movement in emergency situations.
Ability to work in indoor and outdoor conditions, including temperature and weather changes, slightly elevated noise, and minor exposure to fumes, odors, or dust.

Nice To Haves

College education.
Automotive or auction experience.
CRM experience.

Responsibilities

Set a positive, customer-focused culture that supports strong morale and team collaboration.
Recruit and hire team members and use performance-management tools to support their career development.
Address employee relations matters, communicate problems to the General Manager, and take consistent disciplinary action in accordance with company policy.
Follow through on directives, schedules, bulletins, and accounting from the General Manager, designated managers, and corporate sources.
Communicate effectively across the team and facilitate cross-functional communication between departments.
Lead dealer consignment and commercial account teams in accordance with corporate guidelines to achieve profitable sales volume.
Support end-to-end customer solutions and advise the sales team on products, services, and use of technology.
Ensure marketing tools are used for selected customer accounts as instructed.
Monitor local competition and recommend competitive strategies to the General Manager and marketing department.
Attend periodic profit-and-loss reviews with the Controller and General Manager.
Manage sales records, controllable expenses, and other cost items affecting profitability.
Monitor customer accounts and work with other managers to ensure compliance with sale-plan layouts, corporate requirements, and directives.
Assist with corrective procedures and collection of outstanding receivables when needed.
Build transparent, reliable, positive relationships with customers and employees, serving as the at-auction point of contact for customer needs.
Ensure fast, friendly customer service and resolve customer complaints courteously; escalate serious complaints or incidents to the General Manager or designated manager.
Translate operational and process initiatives into actionable tasks and support administration of vehicle movement through the process.
Inspect auction operations work to ensure it conforms to customer requests.
Monitor facility conditions, vehicles, property, and equipment for cleanliness, maintenance, and safety.
Partner with corporate teams to implement company initiatives and ensure compliance with policies, procedures, and applicable laws.
Monitor compliance with customer, contractor, and supplier agreements.