Assistant General Manager

Green Thumb•Chelsea, MA

3d•$55,000 - $70,000

About The Position

Green Thumb is hiring an Assistant General Manager for a RISE Dispensary. The role supports the General Manager in leading a diverse team and managing customer experience, inventory operations, and team member development. It is described as a developmental step toward becoming a General Manager. The Assistant General Manager oversees dispensary operations, including regulatory and security compliance, inventory and financial records, cash handling, ordering, and expense management. The role also coaches team members to provide consistent customer experiences across in-store, drive-thru, curbside, and delivery channels, supports loyalty and community outreach efforts, and helps build and develop a high-performing team. The position requires working in a patient- and customer-facing environment, with the ability to work outdoors in varying weather and exposure to cannabis and potential allergens. The listed pay range is $55,000–$70,000 USD, with potential eligibility for a discretionary annual incentive program based on organizational and individual performance.

Requirements

At least three years of experience managing teams in a retail setting, specifically with POS business operations.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
Must be 21 years or older.
Must pass all required background checks.
Must possess a valid driver's license or state ID.
Must understand and comply with Green Thumb rules, regulations, policies, and procedures.
Must understand cannabis laws, rules, and regulations and be passionate about furthering knowledge of the industry and its laws.
Proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
Consistently meet timelines and work effectively under pressure.
Be open to constructive developmental feedback and maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Highly motivated, self-directed, innovative, and able to work independently or as part of a team with sound judgment, common sense, and resourcefulness.
Ability to adapt and thrive in a demanding, fast-paced environment.
Strong critical-thinking ability.
Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Ability to resolve conflicts, handle employee and customer complaints, and settle disputes.
Ability to perform the stated physical and operational tasks for prolonged periods, potentially up to a workday.
Ability to move about the dispensary, remain stationary when required, communicate with individuals and groups, operate a point-of-sale system and office productivity equipment, prepare customer orders, inspect and receive detailed information, move inventory weighing up to 30 pounds independently, and position oneself to move materials in storage areas.

Nice To Haves

Cannabis experience preferred.
Inventory control experience preferred.

Responsibilities

Manage and oversee dispensary operations to ensure compliance with security, inventory, and local and state regulations.
Motivate team members to execute programs, initiatives, and regional in-store promotions.
Oversee quality product inventory, financial records, and Seed to Sale compliance.
Maintain cash management and handling protocols and complete daily reconciliation.
Manage ordering and expense processes in alignment with store budgets.
Coach and motivate team members to deliver memorable, positive in-store customer experiences.
Lead by example during Leader on Duty shifts, actively supervise team members, provide recognition, and redirect behaviors to support the customer journey.
Lead teams in delivering a consistent omni-channel experience across in-store, drive-thru, curbside, and delivery.
Coach team members to meet loyalty goals, improve customer retention, and encourage repeat traffic.
Serve as a liaison to the local community and support community outreach events and initiatives.
Partner with the General Manager to select, onboard, train, develop, and retain a high-performing team.
Support team engagement and performance through coaching, feedback, and recognition.
Motivate the team to exceed revenue targets and key metrics, emphasizing team behaviors, service techniques, and product knowledge.
Execute hourly scheduling to align with business needs, hours targets, and team member availability.
Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
Develop leaders and team member talent and address performance issues in a timely manner.
Perform other duties as needed.