Assistant General Manager

Team Car Care Dba Jiffy Lube • Las Vegas, NV

22d • $18 - $20

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support the service center’s management team, drive revenue growth, improve guest count and sales performance, and deliver an excellent guest experience. The role helps develop and engage teammates, maintain quality and safety standards, and support the service center’s daily operations and financial performance. The AGM may perform opening and closing duties when the General Manager is absent and carries out other duties or projects as needed.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• A Guest First mindset.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Nice To Haves

• Professional automotive experience is not required.

Responsibilities

• Work with the General Manager to drive revenue growth through guest count and lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach teammates and execute excellent customer service to create an exceptional guest experience.
• Model positive leadership and build team engagement and efficiency.
• Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Handle operational duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Keep the service center clean, safe, and presentable according to the Guide to Excellence (GTE).
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is absent.
• Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• No need to pay for tools
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot access to discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through an internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed