Assistant General Manager

Live! Hospitality & Entertainment•Baltimore, MD

5d•Onsite

About The Position

Live! Hospitality & Entertainment is creating an upscale dining experience at Cross Keys in North Baltimore, drawing on its hospitality expertise and community ties. Cece’s coastal cuisine menu, led by James Beard Award-nominated Chef John Suley, will feature Mediterranean-influenced dishes made with quality ingredients. The restaurant will serve weekday lunches, dinner seven nights a week, and weekend brunch and lunch. Relocation to Baltimore, Maryland, is available for qualified candidates. The Assistant General Manager supports the General Manager and oversees day-to-day venue operations, staffing, service standards, financial controls, inventory, administrative tasks, hiring and employee development, safety, and entertainment vendors. The role requires leadership experience in a fast-paced food and beverage environment, availability for evenings, weekends, and holidays, and the ability to meet the position’s physical demands.

Requirements

High school diploma or GED.
One to three years of leadership experience in a fast-paced hospitality food and beverage environment, with a demonstrated ability to thrive in that environment.
Good people-management, communication, and listening skills.
Demonstrated ability to lead a team and communicate efficiently, verbally and in writing.
Flexibility and adaptability to change.
Time-management and organizational skills.
Self-motivation, attention to detail, and a passion for teaching others.
Ability to work evenings, weekends, and holidays.
Must be at least 21 years of age.
Ability to move safely and efficiently around the facilities; carry or lift items weighing up to 75 pounds; handle food, objects, products, and utensils; and bend, stoop, and kneel.

Nice To Haves

College degree preferred.

Responsibilities

Control day-to-day venue operations according to company policies and guidelines, including maintaining appropriate staffing levels.
Maintain a professional company image through cleanliness, uniforms, and appearance standards.
Control profit and loss by following cash control and security procedures, managing inventory and labor, reviewing financial reports, and maintaining appropriate product stock.
Maintain cost of goods sold, nightly comps and recap reports, and safe audits by overseeing inventory counts.
Respond to customer service needs and provide high service standards.
Assist the General Manager with managing third-party vendor contracts.
Complete financial and personnel/payroll administrative duties accurately, on time, and in accordance with company policies.
Recruit, interview, and hire supervisory and hourly team members; train, supervise, and motivate them; and take disciplinary action or terminate them when necessary.
Train employees on an ongoing basis as assigned.
Ensure a safe working and guest environment to reduce injury and accident risk.
Manage third-party entertainment vendors and the Entertainment Director, if applicable.
Help ensure daily deposits are made, safe counts are conducted, and venue cash is secured.