Assistant General Manager

MCR • Kansas City, KS

4d • $68,000 - $73,000

About The Position

The Assistant General Manager supports the hotel’s daily operations and helps ensure friendly service, cleanliness, safety, product consistency, and effective teamwork. The role includes supervising guest service and hotel operations, supporting the General Manager, and helping create a welcoming environment for guests and team members.

The Assistant General Manager conducts daily walks of guest rooms and public spaces, verifies room inspections and cleanliness standards, and checks mechanical equipment and preventative maintenance. The role trains and onboards team members, oversees service during busy periods, supports inventory counts and time-clock reviews, and ensures daily summaries, night audits, shift handovers, and required reports are completed according to policy.

The position also helps maintain brand and quality-assurance standards, current fire and life-safety inspections, proper purchasing and invoice processes, and adherence to work schedules. The Assistant General Manager may cover open department-head positions when needed. The work involves standing for extended periods, moving around the hotel, handling supplies weighing up to 25 pounds, and using computers and other office equipment. A varied schedule may include evenings, nights, weekends, and holidays; travel may be required.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Must evaluate alternatives and make decisions quickly and accurately.
• Must work effectively in stressful, high-pressure situations while maintaining composure and objectivity.
• Must listen effectively, understand and clarify concerns, and resolve issues raised by co-workers and guests.
• Must be able to work with financial information and data and perform basic arithmetic.
• Must be attentive to detail and meet deadlines.
• Must be proficient with Windows operating systems and company-approved spreadsheet and word-processing software.
• Must communicate information and ideas clearly and lead team members in providing friendly guest service.
• Must meet the legal age to serve alcoholic beverages at select properties.
• A valid driver’s license is required.
• Must have basic market knowledge.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel needs.
• Must read, write, understand, and communicate effectively in English, including interpreting safety and operational documents, writing routine reports and correspondence, speaking effectively to groups, and interpreting business records and statistical reports.
• Must be able to stand or remain stationary for 3–4 hours at a time; use computers and office machinery; perform data entry and 10-key operation; handle objects, tools, and controls; bend, stoop, crouch, lift and transport supplies up to 25 pounds; move throughout the hotel and guest rooms; and inspect details at close and long range.

Nice To Haves

• Bachelor’s or associate degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in hospitality, hotels, restaurants, or the service industry preferred, including experience in Rooms and Food & Beverage departments.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to assess service, cleanliness, and mechanical equipment.
• Verify that all rooms are inspected daily and meet cleanliness standards on the room inspection checklist.
• Train new team members on service and checklist expectations.
• Verify that Guest Service team members provide friendly service and meet guest needs.
• Supervise guest service during peak check-in and check-out periods and meal periods, including breakfast and/or dinner.
• Foster a positive environment for team members and guests.
• Assist with inventory counts as directed by the General Manager.
• Support onboarding and ensure new-hire onboarding checklist processes are followed.
• Support the General Manager with reviewing team members’ previous-day time-clock punches according to policy.
• Ensure daily summary and night-audit processes are completed according to policy.
• Start and complete shift handover reports on each shift, and sign off on and upload required daily reports to the MCR report storage platform.
• Ensure purchases follow the approved purchase-order process, use MCR-approved vendors, and invoices are submitted through the approved accounts-payable system.
• Ensure invoices are processed or accrued to the proper time period.
• Oversee adherence to MCR-approved brand standards and quality-assurance expectations; conduct brand self-audits and make necessary corrections based on broader regional audits.
• Ensure fire and life-safety inspections are current and deficiencies are corrected.
• Review service or delivery failures and ensure they are escalated appropriately.
• Confirm preventative-maintenance tasks have been performed and visually check their quality and consistency.
• Monitor team members’ adherence to work schedules and arrange weekly department shift coverage as determined by the hotel schedule, including coverage for line-level call-outs.
• Cover open department-head positions when necessary.
• Greet guests warmly, use their names when possible, support guest satisfaction, and handle challenging guest situations with hospitality and urgency.
• Help maintain clean, organized, and safe guest and back-of-house spaces, pitching in to clean guest rooms and public areas as needed.
• Complete operational checklists accurately and on time, and support clear, professional shift-to-shift communication.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed