Assistant General Manager

Lodging Dynamics•Sedona, AZ

5d•$95,000 - $105,000

About The Position

The Assistant General Manager (AGM) plays a critical leadership role in ensuring the smooth and efficient operation of the hotel. Working closely with the General Manager, the AGM oversees daily operations, supports department leaders, and ensures exceptional guest experiences while meeting financial, operational, and service goals. The AGM also leads the property in the General Manager’s absence. The AGM directly supervises Front Desk, Food & Beverage, Spa, and Housekeeping teams and operations. The role supports staffing, scheduling, training, performance management, guest service, operational standards, safety, financial controls, budgeting, and sales and marketing efforts. The position also covers departmental shifts as scheduled by the General Manager and maintains professional communication with team members, management, guests, group contacts, and travel agents. This position requires an associate’s degree from an accredited university or equivalent in a related field, at least three years of hotel or hospitality experience, and at least two years of progressive leadership experience in hotel operations, sales and marketing, or related professional areas. No travel is required. The work environment is described as a typical office or administrative setting with no exposure to adverse environmental conditions. The physical demands include extended periods of standing and walking, as well as reaching, pushing, pulling, lifting, grasping, typing, speaking, hearing, and visual tasks.

Requirements

Associate’s degree from an accredited university or equivalent in a related field.
At least three years of experience in the hotel or hospitality field.
At least two years of progressive leadership experience in hotel operations, sales and marketing, or related professional areas.
Ability to understand and follow oral and written directions and communicate effectively in English with internal and external customers.
Customer service skills and ability to maintain a positive, professional work environment and foster a culture of excellence.
Attention to detail, analytical and problem-solving skills, and ability to maintain composure and objectivity under pressure.
Time-management skills and ability to organize and manage multiple priorities, interruptions, and distractions.
Ability to recognize emergency situations and take appropriate action.
Emotional intelligence and interpersonal skills, including the ability to build relationships, coach, counsel, mentor, and address concerns.
Ability to build and motivate teams, encourage collaboration, and promote high performance, leadership, and development.
Initiative and adaptability in response to changing internal and external conditions and customer requirements.
Understanding of how to develop and implement business strategies and ability to interpret and create policies, procedures, and manuals.
Ability to communicate effectively with all levels of management and external stakeholders.
Business acumen, including financial management, budgeting, cost control, and revenue optimization.
Ability to listen, understand, and resolve challenges and concerns raised by management, team members, and guests.
Ability to identify revenue opportunities while managing costs and resources.
Knowledge of industry trends, regulations, and the current industry landscape.
Demonstrated ability to drive revenue growth, optimize costs, and achieve financial targets.
Ability to address complex issues and balance brand requirements with commercial realities in a practical and diplomatic manner.
Ability to engage diplomatically with third-party operators and owners, respond appropriately to partner feedback, and help resolve issues.
Negotiation and public-speaking proficiency.
Basic math skills.
Proficiency with Google Docs or Microsoft Word; Google Sheets or Microsoft Excel; Google Slides or Microsoft PowerPoint; and Gmail or Microsoft Outlook.
Ability to work effectively in a culturally diverse environment and support diversity and inclusion.
No travel required.
The position does not require licenses or certifications.

Responsibilities

Directly supervise Front Desk, Food & Beverage, Spa, and Housekeeping teams and their department operations, including hiring, termination, disciplinary actions, and performance evaluations.
Model and promote a guest-first culture and ensure team members provide exceptional service and maintain a professional image.
Select or assist in selecting hotel team members and complete onboarding paperwork.
Communicate with department heads to ensure adequate scheduling coverage across hotel operations.
Schedule departments in accordance with budget and occupancy requirements while maximizing guest service and staying within budgeted hours.
Monitor labor and expenses to support profitability and manage departmental budgets.
Assign duties and observe performance to ensure adherence to hotel policies and operating procedures.
Train team members on hotel amenities, the local area, shopping, dining, entertainment, current groups, and banquet functions.
Review team member performance and conduct personnel actions, including discipline and termination.
Motivate team members to achieve high room sales at the highest possible rates.
Ensure brand standards, policies, service expectations, and cleanliness standards are met or exceeded.
Foster a positive work environment that supports engagement, retention, and professional growth.
Maintain accurate hotel records, including cash flow sheets, direct bill accounts, credit card receipts, registration cards, and reservation cards.
Participate in weekly team meetings and maintain open, effective communication with team members and management.
Adhere to franchise and Company procedures, regulations, operating procedures, safety protocols, emergency procedures, and applicable federal and state guidelines.
Receive and resolve, or assist in resolving, guest complaints and team member issues.
Serve as the primary leader when the General Manager is absent.
Cover departmental shifts as scheduled by the General Manager.
Correspond with group and travel agents about special room and rate requests.
Assist with Sales and Marketing efforts as directed.
Maintain and implement emergency procedures to help protect guests and funds.
Assist in preparing and managing the hotel’s annual budget and work within the property checkbook to adhere to labor and expense budgets.
Answer inquiries about hotel policies and services.
Assist the General Manager with annual wage scale surveys and ensure team member wages follow wage and salary guidelines.
Maintain attendance and a professional appearance, including wearing appropriate uniform or attire.
Complete assigned Company training and compliance courses and follow Company standards, policies, and procedures.
Oversee and coordinate department activities, establish work methods, address issues, ensure regulatory compliance, and maintain productivity.
Create policies, procedures, and manuals; establish team objectives and goals; assign, monitor, and review work; and evaluate direct reports’ performance.
Recruit, interview, orient, and train team members; issue corrective action and make termination recommendations.
Investigate and resolve concerns and complaints; create department schedules; and approve time records and time-off requests.
Assess risk and establish systems and procedures to protect organizational assets and ensure compliance with safety regulations.
Perform other related duties and responsibilities as assigned.