Assistant General Mgr

BBQ Holdings, Inc.•Surprise, AZ

15h

About The Position

The Assistant General Manager assists the General Manager with the profitable operation of the restaurant while following BBQ Holdings' mission, vision, values, and culture. The role supports sales and guest loyalty through quality operations, personalized customer attention, and staff development; helps manage restaurant facilities and equipment; and partners with the General Manager on employee staffing, training, supervision, and policy execution. The Assistant General Manager supervises approximately 20–50 non-exempt employees during shifts, supports health department and QRE audit performance, analyzes results and implements corrective action plans, and is responsible for achieving budgeted profit levels. The position also includes attending management, regional, and company meetings, transporting daily bank deposits securely, maintaining required uniform standards, and working flexible hours, a variety of shifts, and at least 50 hours per week, with additional hours or adjustments possible based on business needs.

Requirements

At least one year of prior managerial or supervisory experience.
Valid driver's license and car insurance.
Certification through Management Training Program(s) is required after hire.
Thorough understanding of Front of House and Back of House operating and management techniques in the restaurant industry.
Strong communication and organizational skills, including the ability to train, coach, evaluate, and discipline employees effectively.
Ability to read and analyze financial statements, troubleshoot when necessary, and respond quickly to information.
Ongoing proficiency in the use of all restaurant equipment.
Ability to communicate clearly, simply, and accurately in English, both verbally and in writing.
Use sound judgment in day-to-day decisions by applying BBQ Holdings' mission, vision, values, and culture.
Flexibility to work a minimum of 50 hours per week, with possible additional hours or adjustments based on company and business needs.
Ability to frequently move throughout the workplace; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel; and verbally communicate.
Ability to occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Degree in Hospitality, Business, Hotel/Restaurant Management, or another related field.
Serve Safe Food and/or Serve Safe Alcohol Certifications.
Bilingual ability.

Responsibilities

Increase guest counts and sales by building guest loyalty through quality operations, personalized customer attention, and staff development.
Assist the General Manager in managing facilities and equipment through preventive maintenance, energy conservation, repairs, and security measures, while meeting safety, sanitation, and cleanliness requirements.
Partner with the General Manager to recruit, hire, train, develop, retain, supervise, appraise, discipline, terminate, and schedule employees.
Ensure proper training and development of non-exempt restaurant staff and restaurant trainers is completed and documented in accordance with company guidelines.
Partner with the General Manager to ensure employees understand and follow company policies and procedures.
Supervise approximately 20–50 non-exempt employees during shifts.
Help achieve acceptable health department and QRE audit scores while following company financial responsibility guidelines.
Analyze results and develop or implement corrective action plans during shifts.
Help achieve budgeted profit levels and develop guest loyalty through quality operations, personalized service, and staff development.
Attend scheduled management, regional, and company meetings; make presentations as requested; provide input to plans and programs; and meet established objectives.
Ensure secure transportation of daily bank deposits during each shift.
Maintain the required appearance, including a pressed shirt, clean pants, non-slip shoes, and name tag.
Work flexible hours and a variety of shifts, and be punctual as required by restaurant operations.
Acknowledge guests enthusiastically in accordance with the company's five-foot rule.
Perform other assigned projects and duties.