Assistant Mgr, Store

The Church of Jesus Christ of Latter-day Saints•American Fork, UT

About The Position

This position provides operational processing, retail, and development management expertise for the day-to-day operations of a Deseret Industries Store. The Assistant Store Manager supports all store staff, including the Store Manager, through conflict resolution, customer service, coordination of retail and processing operations, development services, handling store monies, staff and associate training, and ensuring that the store fulfills the mission and purpose of DI. Customers include Church leaders, associates, job coach trainers, the Store Manager, store patrons, donors, volunteers, and missionaries. The role is expected to handle store matters with tact, skill, honesty, professionalism, and compassion. The position helps further the Church’s mission by supporting self-reliance, caring for people in need, providing access to essential food and clothing, helping members prepare for and respond to disasters, and providing humanitarian aid. The role works under the direction of the Store Manager. Church employment requires membership in the Church and worthiness to hold a temple recommend. The Church is an equal opportunity employer and states that it provides reasonable accommodations for qualified individuals with known disabilities.

Requirements

Bachelor's degree in a related field, such as business administration or retail operations.
Six years of experience, including at least four years managing people and operations in a retail and processing environment.
Ability to lead, coach, teach, and manage people and processes and effectively implement policies and procedures.
Proven track record in customer service, conflict resolution, negotiation, and performance management.
Ability to meet the physical demands of the job, including regularly lifting up to 25 pounds; walking and standing for long periods; and bending, twisting, stooping, and climbing as needed.
Must be a Church member worthy of a temple recommend.

Nice To Haves

Experience working with individuals who have a disability.

Responsibilities

Coordinate store personnel, including shift coverage, area coverage, and workload.
Coordinate incoming donations and ensure they are processed appropriately and promptly to maintain inventory flow and efficient retail processing.
Coordinate sales-floor activities and ensure store standards are met.
Resolve customer and associate complaints, needs, and related issues.
Handle emergency situations as they arise.
Supervise Job Coach Trainers.
Ensure associates are trained according to DI policies and purpose, including weekly and quarterly Results & Development discussions.
Maintain a safe working environment by applying established safety guidelines and sound principles and establishing a working safety committee.
As requested, meet with local Ward, Stake, and Area Church leaders to educate and train them regarding DI services.
Coordinate with local Ward, Stake, and Area Church leaders to meet the needs of Church members.