ASSISTANT GENERAL MANAGER- CNC

COMANCHE•Lawton, OK

4d•$82,371 - $0•Onsite

About The Position

The Assistant General Manager assists the property General Manager with the overall operation of the property in accordance with applicable tribal, federal, and state laws and regulations, Comanche Nation Entertainment’s mission, and organizational objectives. The role supports efficient and effective department operations to maximize the property’s profit potential and directly supervises department managers according to the organizational structure. The Assistant General Manager may serve as Manager on Duty and must be able to perform duties competently in the General Manager’s absence. The position supports operational and financial planning, budgeting, performance reviews, regulatory compliance, property maintenance, guest service, employee development, and strategic planning. It provides leadership to employees and department managers, supports a safe and productive workplace, and helps ensure that the property delivers an exceptional hospitality and entertainment experience. The work is primarily performed at the property in an office setting, with movement throughout the property and exposure to smoke and varying noise levels.

Requirements

Bachelor’s degree in Hotel, Business Administration, Marketing, or a related area, with four years of casino management experience; alternatively, eight years of Operations Manager experience in Native American casinos.
Understanding of business functions such as human resources, finance, marketing, and slots.
Demonstrable competency in gaming-related strategic planning and business development.
Working knowledge of gaming-related data analysis and performance and operational metrics.
Strong written and oral communication, organizational, and leadership abilities.
Decision-making and problem-solving skills, including the ability to work well under pressure and meet deadlines.
Customer-service skills.
Ability to perform the position’s duties and responsibilities, with or without reasonable accommodation.

Nice To Haves

Upper-level casino management experience.
Specialized experience with gaming and accounting systems currently used by CNE.

Responsibilities

Report to the property General Manager and take on tasks that support property operations and balance the General Manager’s workload.
Oversee departments’ accountability for property maintenance, cleanliness, and appearance.
Develop and implement strategies to maximize long-term value, meet or exceed cash-flow expectations, and use available resources prudently.
Assist with property budgeting, planning, financial reviews, and operational adjustments to meet budgeted targets.
Assist with and, as directed, lead regularly scheduled meetings; organize and preside over meetings with leadership team members to facilitate information flow.
Work with the General Manager on project planning, staff management, and other operational needs.
Provide support and leadership direction to employees at the property and throughout the organization.
Monitor organizational policies and procedures and help ensure operational and regulatory compliance and adherence to applicable laws.
Participate in organizational strategic planning, including with managers.
Maintain a consistent presence during peak periods and major property events to assess service and property improvement needs.
Review financial trends, marketing and slot analysis, financial reports, ratios, and budgets with the General Manager, and guide departmental managers toward efficient operations and organizational objectives.
Guide, instruct, mentor, and develop direct reports to meet leadership performance expectations.
Maintain positive communication with team members and promote a cohesive workforce that delivers exceptional guest service.
Respond promptly and courteously to guest requests, problems, complaints, and accidents, and follow up on outstanding issues.
Ensure employees are treated fairly and that the workplace is safe and productive.
Recommend capital improvements that maximize return on investment during annual budgeting.
Create team-member development opportunities through training initiatives.
Exercise sound judgment and ethical conduct in all dealings.
Oversee department managers who report to the Assistant General Manager.
Help ensure compliance with codes, laws, ordinances, policies, procedures, risk-management requirements, safety and EPHS precautions, rules, regulations, and emergency procedures.
Support the Comanche Nation Entertainment mission, vision, credo, and core values, and contribute to a fun, dynamic, high-value entertainment and hospitality experience.
Serve as Manager on Duty as needed and perform other duties assigned by the General Manager.
Select, orient, and train team members, and interact with staff, management, Tribal officials, and the public.