Assistant General Manager

Advance Auto Parts•Winchester, VA

22d•$20 - $22

About The Position

The Assistant General Manager supports store performance and operations by analyzing profit and loss statements, achieving sales and service objectives, and providing a GAS3 selling experience to DIY and DIFM customers. The role manages DIY services such as battery installation and testing and wiper installation, maintains customer-service and operational standards, and handles manager-on-duty responsibilities including coaching, floor and phone management, task assignment, safety, and opening and closing duties. The position also participates in the weekly scheduling process. The role requires automotive parts and systems knowledge, the ability to locate and stock parts, and the ability to train and execute store processes, inventory systems, point-of-sale and parts-lookup systems, diagnostic equipment, and quality recommendations. It involves working with customers, peers, and upper management, reviewing business reports, and helping team members meet performance standards. The position is eligible for sales commission based on individual or store performance. The job is predominantly performed indoors, with occasional outdoor work in varying weather conditions, including battery and wiper installation. Employees are usually walking or standing and may encounter moving mechanical parts, hazardous locations, chemicals, electrical-shock risks, explosives, and vibration. The noise level is usually moderate.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Ability to review and analyze P&L statements and business reports.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Effective English speaking and writing skills and the ability to communicate and build relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds, and walking, standing, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification; ASE P2 certification or an equivalent readiness level is identified among the success factors.
Microsoft PowerPoint proficiency.

Responsibilities

Review and analyze profit and loss statements and other business reports.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high customer-service standards and promptly handle product or operational complaints.
Perform manager-on-duty tasks, including coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Participate in the weekly scheduling process.
Locate, source, and stock parts, including special orders, FDO, and second-source options.
Execute and train team members on store operations, procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS, and parts-lookup systems.
Execute and train advanced solution, project, and product-quality recommendations.
Hold others accountable, inspect work quality, and provide motivating feedback.