Assistant General Manager

Team Car Care•Seattle, WA

4d•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in operating a service center, driving revenue growth, improving sales measures, and delivering an excellent guest experience. The role includes leading and developing the team, maintaining quality and safety standards, supporting financial performance, and helping ensure the service center is clean and presentable. The AGM may perform opening and closing duties when the General Manager is absent and assist with guest needs in person, electronically, or by telephone. The position is based at 6816 S 180th Street, Seattle, WA 98188. Compensation is $22.50–$23.50. This is a full-time employee role. Automotive experience is not required.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team to deliver excellent customer service and create exceptional guest experiences.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Handle other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Give the team clear and detailed direction.
Keep the service center clean, safe, and presentable according to the Guide to Excellence (GTE).
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is off.
Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.