Assistant General Manager

Team Car Care • Las Vegas, NV

2d • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading the service center, driving revenue growth, and delivering excellent guest experiences. The role includes coaching and developing teammates, maintaining quality and safety standards, and helping manage the center’s financial and operational performance. The AGM may perform opening and closing duties when the General Manager is absent and assist guests in person, electronically, or by telephone.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• A Guest First mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Nice To Haves

• Professional automotive experience is not required.

Responsibilities

• Work with the General Manager to grow revenue, guest count, and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
• Coach the team and support excellent customer service and guest experiences.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Handle duties and projects such as inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide the team with clear and detailed direction.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service associates (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Help build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform access to discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed