Assistant General Manager

Nudy's Cafes•Lower Providence Township, PA

4d•$60,000 - $65,000

About The Position

Nudy's Cafes is seeking a seasoned Assistant General Manager to provide dependable Manager-on-Duty and General Manager coverage while developing the operating judgment and system knowledge needed for a future General Manager assignment. The role leads shifts across front- and back-of-house operations, carries out delegated operational tasks, supports team members through real-time coaching, and communicates operational issues through structured handoffs and appropriate escalation channels. The Assistant General Manager serves as the accountable Manager-on-Duty during assigned shifts and performs routine delegated operating and maintenance-request tasks within established procedures. The position does not have independent labor targets or authority to set labor strategy. Success is measured by shift and guest execution, completion of opening, closing, cash, safety, maintenance-handoff, and operational checks, reliability of General Manager coverage, communication quality, and progress toward General Manager readiness. The role is expected to demonstrate ownership, calm judgment, hospitality, and respectful coaching; bring proposed solutions when escalating issues; and uphold a consistent company standard. The stated career path is Shift Leader → Restaurant Manager → Assistant General Manager → General Manager I, II, or III → Regional Operations Manager → Director of Operations. Final approval thresholds, system permissions, schedules, classification, and compensation are governed by company policy and applicable law.

Requirements

Prior Shift Leader or restaurant management experience.
Ability to lead front-of-house and back-of-house coordination during a shift.
Reliable transportation for floating assignments where required.
Required food-safety certification.

Responsibilities

Execute the FOH schedule issued by the Restaurant Manager and the General Manager’s shift plan.
Lead opening, operating, and closing shifts across front-of-house and back-of-house operations.
Complete delegated order approvals, transfers, cash, safety, cleanliness, and operational checks.
Complete structured handoffs covering staffing, guests, product, equipment, maintenance, cash, and employee issues.
Identify facility or equipment concerns, use the maintenance request process, preserve safe conditions, and escalate concerns through the General Manager.
Facilitate vendor access and verify completion when assigned by the General Manager.
Coach team members in real time and escalate formal matters through the proper level.
Develop competence in inventory, food cost, repair and maintenance processes, Toast, 7shifts, and General Manager decision-making.
Serve as the accountable Manager-on-Duty during assigned shifts.
Complete routine delegated operating and maintenance-request tasks within established procedures.
Demonstrate ownership, calm judgment, hospitality, and respectful coaching; bring proposed solutions with escalations and protect one consistent company standard.