Assistant General Manager - Miami Blvd

Panera Bread•Durham, NC

21h

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, deliver excellent guest experiences, and grow the business. The role includes taking ownership of hiring, training, and team development, while supporting operational decisions and ensuring company strategies, standards, and procedures are followed. The Assistant General Manager helps create a welcoming, safe, and healthy workplace; supports cost and inventory management; and promotes Panera’s culture of warmth, belonging, growth, and trust. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Any job offer is conditional upon the results of a background check.

Requirements

Must be at least 18 years old.
Proven ability to drive positive results through strong business acumen.
Proven availability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Flexible availability, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.

Nice To Haves

At least 1 year of restaurant management experience is preferred.
ServSafe certification, or the ability to obtain it.

Responsibilities

Support the General Manager with key decisions and problem solving.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest service expectations.
Develop managers in people processes and Panera’s Guiding Values & Behaviors in partnership with the General Manager.
Work with the team to deliver quality food and service and delight guests.
Build relationships that encourage long-term guest loyalty.
Follow operational procedures and execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Assist the General Manager with managing bakery-cafe costs and inventory.
Model Panera’s Guiding Values and Behaviors by taking initiative, finding solutions, working as a team, and celebrating success.