About The Position

The Assistant General Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows all company policies and procedures, and expects the same from team members. The role also includes staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, and supporting profitability and customer service. Store team members operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete paperwork; and clean equipment and the facility. Orientation and on-the-job training are provided. The role requires following written instructions, communicating with customers and coworkers, processing orders, and using a computer keyboard or touchscreen. The position may involve varied temperatures, food-related odors and dust, cramped spaces, hot surfaces and tools, sharp edges, moving mechanical parts, and adverse weather during outside tasks.

Requirements

  • Demonstrated judgment, math skills, and ability to multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly; may use a calculator.
  • Ability to make correct monetary change.
  • Verbal, written, and telephone skills to take and process orders.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers in person and over the phone.
  • Motor coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Reliable attendance and punctuality.
  • Transportation to and from work.

Responsibilities

  • Manage all activities and operations during the assigned shift.
  • Control costs, inventory, and cash; manage food and complete related paperwork.
  • Handle staffing and work to a schedule.
  • Set an example by following all policies and procedures and ensuring crew members do the same.
  • Maintain store image, standards, and cleanliness.
  • Provide great customer service and manage customer relations.
  • Support marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; and receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.

Benefits

  • On-the-job orientation and training
  • Opportunity for advancement from assistant manager to general manager, franchisee, or Manager Corporate Operations
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