Assistant General Manager

Bass Pro Shops•Chesterfield Township, MI

About The Position

The Assistant General Manager assists the General Manager with store merchandising and operations, including merchandise assortment and presentation, inventory control, customer service, financial efficiency, leadership development, and associate morale. The AGM opens and closes the store and assumes responsibility for the entire store when the General Manager is absent. The role directly supervises the Receiving, Customer Service, Maintenance, and Sales Departments through the Group Sales Managers. The AGM helps ensure departments are staffed with service-oriented associates and participates in interviewing and selection. The role coordinates training, prepares or approves performance appraisals, recommends merit or promotional increases, prepares weekly work schedules, and coaches and motivates associates. The AGM works with Base Camp Support Staff on merchandise assortment and inventory levels; implements Company advertising and marketing initiatives; and maintains merchandising planograms. The AGM works to meet or exceed financial plans, safeguard Company assets, maintain financial and operating controls, and oversee sales, payroll, and operating expense plans. The role communicates and executes store operating procedures, reports financial performance to the General Manager, and helps maintain a clean, organized, safe store and facility. The AGM analyzes customer and business data to support service and operating goals and provides customers with a positive shopping experience through needs assessment, product recommendations, and promotion of programs such as CLUB Membership, VOC, and In-Store Pick-up. The position carries out supervisory responsibilities and partners with Human Resources in accordance with Company policies and applicable laws. Duties include planning and directing work, evaluating performance, rewarding and disciplining associates, and resolving associate and customer concerns. Other duties may be assigned.

Requirements

Minimum of 5+ years of experience in big-box, high-volume management, with responsibility for one or more Sales Departments and Receiving or Front End experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Base Camp support staff.
Understanding and use of servant leadership and team-based management.

Responsibilities

Assist the General Manager with store merchandising and operations.
Support world-class customer service and ensure a pleasant, productive shopping experience.
Open and close the store and assume responsibility for the entire store when the General Manager is absent.
Supervise the Receiving, Customer Service, Maintenance, and Sales Departments through the Group Sales Managers.
Help staff departments with service-oriented associates and participate in interviewing and selection.
Coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; and coach and motivate associates.
Work with Base Camp Support Staff to ensure appropriate merchandise assortment and inventory levels.
Communicate and implement Company advertising and marketing initiatives, including tabs, flyers, signing, pricing, features, imagery, and visual presentation.
Maintain merchandising planograms.
Meet or exceed Company financial plans and oversee sales, payroll, and operating expense plans.
Audit reports, general ledger, electronic journals, physical inventory, and procedures; monitor cash management; and control store operating and loss accounts.
Execute and communicate store operating procedures.
Provide financial results and performance information to the General Manager through reports.
Maintain a clean, organized, and safe store, facility, and equipment, and control store safety.
Analyze customer and business analytics to support customer service and operating metric goals.
Carry out supervisory responsibilities and partner with Human Resources on interviewing, hiring, training, work planning and direction, performance evaluation, rewards and discipline, and resolving associate and customer problems.
Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.