Assistant General Manager

Team Car Care • Olathe, KS

4d • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading a service center, driving revenue growth, and delivering excellent guest experiences. The role includes coaching and developing teammates, supporting sales and financial performance, maintaining quality and safety standards, and helping ensure the service center is clean and presentable. The AGM may perform opening and closing duties when the General Manager is away and assist with operational needs such as inventory, cash handling, guest concerns, and business initiatives.

Requirements

• One to three years of retail management experience.
• At least 18 years of age.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business judgment and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoy working in a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.

Responsibilities

• Work with the General Manager to grow revenue through guest count and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
• Coach the team to deliver excellent customer service and exceptional guest experiences.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Handle duties and projects including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Assist the General Manager in building and maintaining an engaged workforce aligned with customer volume and business needs.
• Lead daily team huddles and store meetings and set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match.
• Biweekly bonus incentives and spot bonuses through the internal rewards program.
• Career advancement opportunities.
• DailyPay.
• Tools provided at no cost to the employee.
• Employee discounts, including access to the PerkSpot discount platform.
• Employee and fleet referral bonuses.
• Medical, dental, and vision insurance benefits.
• Paid time off after 180 days.
• Uniforms paid for and laundered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed