Assistant General Manager

SSA Group•Dallas, TX

About The Position

The Assistant General Manager supports the General Manager in overseeing unit operations and department managers. The role helps ensure daily operational, financial, staffing, merchandising, product, and client needs are met; maintains client relationships; and supports coaching, training, and documentation for managers and operations. The Assistant General Manager manages in accordance with applicable laws and company policies, maintains a clean and safe work environment, and helps ensure compliance with health and safety standards. The position contributes to sales forecasting and analysis, payroll and controllable-profit management, inventory and cost-of-goods oversight, and strategies to meet sales, per-capita, and budget goals. It supports guest-service standards, operational systems and processes, daily operating decisions, facility coordination, audits, and construction or renovation projects as assigned. The role also promotes inclusion, sustainability and conservation practices, and community engagement. Additional duties may be assigned as operational circumstances require. This is a full-time, exempt position. The posting lists a $75 monthly cell phone stipend, performance-based bonus eligibility, flex time off, medical, dental, vision and life insurance, disability coverage, a 401(k) program with a 15% company match subject to eligibility, parental and other paid leave benefits, paid bereavement leave, on-demand pay, and meal plans and employee discounts where applicable. Paid sick leave is provided according to applicable laws and location-specific rules.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and HQ personnel.
Proven leadership skills and an understanding of team building, development, and partnership.
Exceptional problem-solving and decision-making skills, together with the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed; the role entails lifting and performing the listed job functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
At least three years of operations management experience.
Must be 18 or older; all education backgrounds are accepted.

Nice To Haves

ServSafe or Food Handling certification.

Responsibilities

Coach, supervise, and direct department managers to meet daily operational needs, including financial, staffing, product, merchandising, and client expectations.
Schedule management personnel as necessary.
Assist the management team in developing training standards for alcohol service, customer service, safety, harassment, and related topics.
Work with the Executive Chef, Retail Operations Manager, and Buyer to track, maintain, and budget inventory and cost of goods as necessary.
Work with the General Manager on client relationships, communicate professionally, and provide support to the client when needed.
Support the General Manager in overseeing departments as assigned, including coaching and documenting management and operational matters.
Manage in accordance with applicable local, state, and federal laws and uphold company policies and procedures.
Maintain a clean, safe, and organized work environment.
Forecast weekly sales and complete and maintain monthly sales analyses with the General Manager.
Manage payroll and controllable profit within established guidelines, including planning management coverage to meet payroll budget expectations.
Set an example in achieving sales, per-capita, and controllable-budget goals, minimize controllable costs, and strategize with the General Manager on revenue opportunities and areas for improvement.
Deliver SSA EXTRA Guest Service and work with department managers to ensure guest service across the team.
Support operational systems, processes, and policies in line with the organization’s mission, business needs, and client and SSA expectations.
Ensure unit compliance with company policies and standards and applicable health and safety requirements.
Determine daily operating levels based on factors such as weather, events, and client needs.
Support the General Manager and Unit Controller with the monthly safe audit.
Coordinate with facility personnel regarding operational needs such as security, cleaning, and maintenance.
Develop new operational items and assist with construction or renovation plans and execution as assigned by the General Manager.
Audit Worker Compensation Compliance.
Promote an inclusive and supportive approach at the unit and within the brand team, support growth and opportunity for team members, and engage in community efforts and giving-back opportunities.
Provide an editorial role for unit publications, including newsletters, calendars, and memos.
Promote sustainability and conservation efforts, apply relevant practices in the business, and provide opportunities to teach unit staff about them.
Perform other tasks as deemed necessary.

Benefits

$75 monthly cell phone stipend.
Bonus eligibility based on company performance and guidelines outlined by the manager.
Flex Time Off with no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
Employer-sponsored short-term and long-term disability benefits, with scaled salary pay following submission and approval of leave.
Paid parental leave for birthing parents of up to 6–8 weeks, based on the birthing event.
Up to 120 hours of SSA paid leave for qualifying reasons, including parental bonding and serious medical conditions in the family.
Up to five days of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.