Assistant General Manager

Marriott•Denver, PA

4d•$65,000 - $70,000

About The Position

Lotus Hotels, an independent Marriott franchisee and separate employer from Marriott International, is seeking a motivated, guest-focused Assistant General Manager to help lead daily hotel operations and deliver exceptional guest experiences. The role combines hands-on hotel operations and guest service with efforts to maximize profitability and ensure operations meet brand and company standards. It is suited to a friendly self-starter who thrives in a fast-paced hospitality environment and has open availability. Prior Marriott experience is preferred. The Assistant General Manager supports the General Manager with daily operations, staff accountability, and operational planning; oversees front desk operations and guest service; and contributes to staffing, financial, and business operations. The role may serve as Manager on Duty during evenings, weekends, and holidays. The application deadline is 45 days after the posting date, November 3, 2026.

Requirements

Open availability for morning and afternoon/evening shifts, weekends, and holidays as needed.
Friendly, professional, and guest-focused attitude.
Strong leadership, communication, and problem-solving skills.
Ability to multitask, stay organized, and remain calm under pressure.

Nice To Haves

Two or more years of supervisory hotel operations experience, or previous supervisory or management experience in hospitality.
Prior Marriott experience.
Experience with the Fosse system.
Bilingual or multilingual abilities.

Responsibilities

Oversee front desk operations, including check-in and check-out, reservations, and guest inquiries.
Lead guest service efforts, maintain high satisfaction, and promptly resolve guest concerns.
Train, coach, and mentor front desk staff on service standards, systems, and brand expectations.
Assist with scheduling, payroll support, reporting, and inventory management.
Serve as Manager on Duty as needed, including evenings, weekends, and holidays.
Support the General Manager with daily operations, staff accountability, and operational planning.
Maximize average daily rate (ADR) and occupancy.
Coordinate communications between Sales and operating departments.
Understand financial statements and budgets, including staffing guidelines.
Guide, develop, and/or implement policies, procedures, and systems to improve business operations.
Maintain a cooperative and positive work environment.
Provide exceptional service to every guest while helping maximize hotel profitability and ensuring operations adhere to brand and company standards.