Assistant General Manager

MERS Goodwill•Columbia, MO

22d

About The Position

MERS/Missouri Goodwill Industries is hiring an Assistant General Manager for its Columbia Store - Grindstone team. The role supports the organization’s mission, “Changing Lives Through the Power of Work!” and its values of diversity, integrity, passion, professionalism, respect, and responsibility. The Assistant General Manager assists the Store Manager with store operations, resources, and budgets; supervises and trains staff; supports customer service and retention; and helps ensure store goals and benchmarks are met or exceeded. The role is hourly full-time, pays $22.50 per hour, offers bonus potential up to $500 per month, and requires 25% travel.

Requirements

High school diploma or GED.
One year of management experience.
Valid Missouri or Illinois state driver’s license and insurance.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills in decision-making, goal-setting, and problem-solving, including the ability to motivate and lead employees and hold them accountable.
Comfort with workplace technology, including registers, scheduling, and inventory management software.

Nice To Haves

Some college education.
Previous Goodwill retail or warehouse experience.

Responsibilities

Assist the Store Manager in overseeing store operations, resources, and budgets to ensure goals and benchmarks are met or exceeded.
Model core values and uphold a store culture committed to safety, ethics, and quality.
Supervise, direct, and train assigned staff, ensuring they perform their essential functions.
Provide superior service to internal and external customers, encourage repeat donors and shoppers and staff retention, and quickly and effectively de-escalate customer dissatisfaction.
Coach and counsel employees regarding job performance, including discipline up to and including termination.
Use independent judgment to assign daily duties and achieve operational tasks.
Identify and recommend high-performing employees for advancement.
Safeguard company property and personal information; report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property to management, Human Resources, or Loss Prevention.
Read, follow, model, and enforce agency policies, procedures, and values.
Use efficient staffing methods, arrange replacements for absent employees when necessary, and audit, edit, and approve payroll.
Improve processes to eliminate wasteful practices.
Maintain a professional appearance and follow MERS Goodwill’s dress code.
Perform other duties as assigned.

Benefits

Monthly bonus potential up to $500.
Individual and family medical benefits effective immediately upon hire for full-time employees working 30 or more hours per week.
Individual and family dental and vision benefits beginning the first of the month following hire for employees working 20 or more hours per week.
Voluntary life and AD&D insurance beginning the first of the month following hire for employees working 20 or more hours per week.
403(b) retirement plan available on date of hire for employees working 20 or more hours per week.
403(b) employer match after one year of employment for employees working 20 or more hours per week.
401(a) retirement plan available on date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.