Assistant General Manager
About The Position
The Assistant General Manager supports the General Manager with day-to-day golf course operations to meet performance, staffing, and profit goals. The role leads and supports the team through performance feedback, goal setting, teamwork, and communication of business objectives. Working with the leadership team, the Assistant General Manager helps achieve business goals by maintaining membership, generating revenue, managing budgets and staff, and overseeing facilities. The position may act as manager on duty when the General Manager is absent. It involves guest and member service, reservation and tee-sheet management, revenue and expense support, staff leadership, facility coordination, and implementation of company initiatives. Work hours vary according to schedule and business needs, with evenings, weekends, and holidays required.
Requirements
- Five years of management experience; golf industry experience is preferred.
- Proficiency with computer software, including Microsoft Word, Excel, PowerPoint, CRM (General Tag), point of sale, MS Teams, Zoom, and Workplace.
- Familiarity with a timekeeping system; KRONOS is preferred.
- Familiarity with social media platforms such as LinkedIn, Facebook, Instagram, Twitter, and TikTok.
- Strong time-management, organization, and prioritization skills.
- Proven ability to build and foster a team environment.
- Ability to make decisions in a fast-paced environment.
- Four-year college degree or equivalent experience required.
- Ability to work evenings, weekends, and holidays.
- Ability to perform the physical activities described, including standing and walking for long periods and lifting and carrying objects weighing up to 50 pounds.
- Ability to work in conditions that may include outside weather, moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, electrical-shock risks, and sharp objects.
Nice To Haves
- PGA or LPGA certification.
- Golf industry management experience.
- Familiarity with KRONOS timekeeping system.
Responsibilities
- Assist the General Manager with all facets of daily operations and act as manager on duty in the General Manager’s absence.
- Maintain and expand the membership and/or customer base by promptly handling member and guest concerns and issues.
- Remain visible and foster open communication with members and guests.
- Help generate revenue by overseeing reservation systems and procedures, reviewing utilization and tee sheets, checking standards and price integrity, identifying demand opportunities, and monitoring promotions and demand-management strategies.
- Use the point-of-sale system to process purchases and credit card transactions.
- Answer telephone calls and manage the reservation system.
- Use tee-sheet demand-management and demand-generation strategies, including opening on time, double teeing, pairing short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and guest replays.
- Assist with budgets and expense management by using labor-scheduling tools, reviewing accounts payable, accounts receivable, and the general ledger, preparing financial reports as requested, and monitoring merchandise and food-and-beverage inventory.
- Assist with staff management by conducting staff meetings, modeling expected behavior and work ethic, and implementing human-resource policies and procedures.
- Manage facilities in coordination with the Superintendent, Food & Beverage Director, and other department heads.
- Follow safety guidelines; conduct regular safety meetings; monitor cash-handling procedures; and investigate security concerns.
- Implement and support American Golf initiatives and programs as requested by management.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
