Assistant General Manager

Wawa, Inc.•Old Bridge Township, NJ

5d•$26 - $35

About The Position

The Assistant General Manager is a hands-on leader who supports daily store operations, team development, and business results. The role oversees business performance and profitability and helps lead the hiring, training, and development of Customer Service Associates. The Assistant General Manager ensures customers have a satisfying experience, maintains operational standards, coordinates schedules and daily tasks, and reviews store performance to identify opportunities for improvement.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback and resolve problems to support a smooth, friendly customer experience.
Deliver quality, engaging training so Customer Service Associates can meet safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of the team.
Coordinate schedules and daily tasks to keep operations running efficiently.
Monitor store performance by reviewing reports, managing shrink, and identifying opportunities for improvement.
Monitor trends and collaborate with peers on action plans to drive results.