Assistant General Manager

Riot Hospitality Group • Nashville, TN

7d

About The Position

Riot Hospitality Group is a national hospitality management company headquartered in Scottsdale, Arizona, focused on creating distinctive guest experiences and providing exceptional hospitality. Hand Cut Chophouse Nashville is seeking an Assistant General Manager to support the restaurant’s daily front- and back-of-house operations and work with the General Manager to maintain service and food-quality standards. The role includes staff scheduling, hiring and team development, regulatory compliance, guest relations, inventory support, and monitoring financial performance and labor costs. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of management experience in a high-volume restaurant setting.
• TABC Server Permit required per local law.
• Knowledge of front- and back-of-house operations, including food preparation, service standards, health regulations, and safety protocols.
• Strong commitment to exceptional customer experiences, effective complaint resolution, and maintaining a positive atmosphere.
• Proven leadership skills and ability to motivate and manage teams in a dynamic environment.
• Ability to manage staff schedules and labor costs effectively.
• Effective time-management and adaptability skills to handle varied tasks.
• Ability to identify problems quickly and implement solutions that improve efficiency and guest satisfaction in a fast-paced environment.
• Proficiency in restaurant management software, such as POS systems and scheduling software, and Google Suite.

Nice To Haves

• Bachelor’s degree in Hospitality Management or a related field.

Responsibilities

• Support and manage daily front- and back-of-house restaurant operations.
• Collaborate with the General Manager to maintain high standards of service and food quality.
• Create and manage staff schedules to ensure efficient coverage.
• Assist with hiring, training, and mentoring team members to improve performance and engagement.
• Ensure health, safety, and cleanliness regulations are followed in accordance with company policies and local laws.
• Address customer inquiries and resolve complaints to support an excellent dining experience.
• Support inventory management and collaborate with kitchen staff to maintain adequate supplies.
• Monitor financial performance, including labor costs, to optimize profitability.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Short-term and long-term disability benefits.
• Voluntary benefits.
• Employee assistance program.
• Pet insurance.
• Paid vacation and sick leave.
• Employee discounts at company venues.
• Exclusive access to events, shows, and other happenings.
• Fun work environment in a collaborative team and appealing location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED