Assistant General Manager

Chetola Resort • Blowing Rock, NC

5d • Onsite

About The Position

Chetola Resort is seeking a hands-on, service-driven Assistant General Manager to support daily resort operations and oversee special projects and enhancements. The role helps deliver seamless guest experiences, foster a high-performance culture across departments, and carry out the resort’s long-term vision. The Assistant General Manager partners with resort leadership across Lodging, Food & Beverage, Spa, Recreation, Events, Housekeeping, and Maintenance, and serves as Manager on Duty as needed. The position also supports team development, guest service, project execution, performance reporting, forecasting, budgeting, expense control, and revenue growth while maintaining exceptional guest experiences.

Requirements

• Minimum 3 years of progressive management experience in hospitality or resort operations, preferably with exposure to multiple departments.
• Demonstrated ability to lead and motivate cross-functional teams.
• Strong understanding of operational procedures, guest service standards, and team leadership.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• A warm, grounded, and service-oriented approach; comfort working hands-on, making sound decisions, communicating clearly, following through, and staying calm under pressure.

Nice To Haves

• Previous experience in a hotel, resort, or club environment is strongly preferred.
• Bachelor’s degree in Hospitality Management or a related field preferred.

Responsibilities

• Oversee daily operations in partnership with resort leadership across Lodging, Food & Beverage, Spa, Recreation, Events, Housekeeping, and Maintenance.
• Act as Manager on Duty as needed to ensure exceptional service and operational continuity.
• Proactively identify and resolve guest or operational issues in real time.
• Build relationships with department leaders and staff, offering hands-on support and guidance.
• Help recruit, onboard, and train team members in alignment with Chetola’s service and culture standards.
• Promote accountability, kindness, and clear communication by leading by example.
• Uphold high standards of guest service and ensure Chetola-aligned delivery across guest touchpoints.
• Step in as a gracious host during peak periods, events, and high-profile guest interactions.
• Manage special projects or process improvements in coordination with resort leadership.
• Monitor property performance metrics and contribute to reporting and analysis.
• Collaborate with resort leadership to optimize profitability through forecasting, budgeting, expense control, and revenue growth strategies.
• Review financial and operational performance trends, address variances, and implement action plans to achieve operational and financial goals while maintaining exceptional guest experiences.

Benefits

• Competitive salary and bonus opportunity.
• Comprehensive benefits including health, dental, vision, and supplemental benefits.
• Paid time off (PTO).
• On-property perks.
• Potential for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed