Assistant Manager, Front Office

Coury Hospitality•Amarillo, TX

23d

About The Position

The Assistant Front Office Manager supports the Front Office Manager in overseeing front desk operations, including guest service, check-in and check-out processes, and team performance. The role provides supervisory support to Front Desk, Concierge, and Guest Services staff, assists with daily operations and employee development, and helps maintain Coury Hospitality’s service standards. The position also supports reporting, departmental performance monitoring, scheduling, payroll, attendance tracking, service recovery, and operational improvements. Additional tasks may be assigned or revised based on business volume and current work needs.

Requirements

3–5 years of front office experience in a hotel or resort setting.
Strong knowledge of front desk operations, PMS systems, and hotel procedures.
Excellent communication, problem-solving, and leadership skills.
Ability to stand or walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Frequent use of computers and front desk equipment.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Bachelor’s degree in hospitality management or a related field preferred.
Previous supervisory experience preferred.

Responsibilities

Ensure guests receive professional, courteous, and personalized service.
Handle guest inquiries, requests, and complaints promptly and effectively.
Oversee VIP arrivals, group check-ins, and special guest accommodations.
Assist with daily Front Desk operations, including reservations, check-ins, check-outs, and billing procedures.
Monitor occupancy, room assignments, and guest flow to maintain efficiency.
Ensure accurate use of the Property Management System (PMS) and adherence to operational procedures.
Supervise and support Front Desk Agents, Concierge, and Guest Services staff.
Assist with training new employees and coaching team members on service standards and procedures.
Maintain a positive, professional, and service-oriented work environment.
Resolve guest issues or service challenges escalated by staff.
Ensure effective communication between departments regarding guest needs.
Support the Front Office Manager in implementing service recovery and operational improvements.
Assist in preparing daily front office reports and shift logs.
Monitor departmental performance metrics and provide feedback to management.
Support scheduling, payroll, and attendance tracking as required.
Communicate with Housekeeping, Security, and other departments to support guest satisfaction and operational efficiency.
Collaborate with Sales, Events, and Banquets teams for group arrivals and special events.
Perform additional tasks and responsibilities as assigned or revised according to business volume and work needs.