Assistant Front Office Manager - Soho House DTLA

Soho House•Los Angeles, CA

75d•Onsite

About The Position

At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures an optimal experience for all members, guests, and staff interacting with the front office, member services, and reception desk. This role involves supervising front desk agents, mitigating guest and member risk by introducing solutions, and processing payments. A successful Front Office Assistant Manager will manage staff schedules, inventory, and bookkeeping. In conjunction with the Front Office Manager, the FOAM ensures a seamless, positive, and efficient experience for all members and guests. The ideal candidate is organized, engaging, professional, and can quickly make decisions in a high-volume and demanding environment.

Requirements

Minimum of 3+ years’ experience working and 1+ year of FO Supervisory experience.
Detail-oriented, ability to multitask and work in a fast-paced environment.
Computer skills, Excel, MS Word, MRM, Salesforce and Opera preferred.
Customer service oriented and excellent verbal and written communication skills.
Bilingual language skills a plus.
Hospitality Degree preferred.
Flexible schedule, evenings, weekends as needed.

Responsibilities

Partner with Front Office Manager to develop, create, and refine efficiency in the member and guest check-in process and welcome experience.
Contribute to yearly departmental goals related to payroll, expenses, staffing levels, and guest service.
Responsible for monitoring and supporting daily operations, greeting hotel guests and members upon arrival.
Supervise, direct, coordinate, influence, and persuade staff to maintain service standards set forth by Soho House & Co.
Participate in identifying talent gaps, interviewing and hiring staff, as well as hosting staff meetings and training opportunities to develop and grow staff skills, and provide counseling and discipline when applicable.
Ensure all new hires are provided a proper New Hire Training process.
Communicate daily events, guest lists, VIPs, room (hotel) occupancy, and sales budget.
Maintain quick correspondence in a courteous, professional, and rapid manner to resolve all guest and staff inquiries.
Collaborate with the controller and Purchasing Manager to ensure all perishable and non-perishable items are ordered and available for distribution, and inventory is maintained.
Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims.