Copy of Assistant Front Office Manager
About The Position
The Le Meridien | Sheraton Charlotte Hotel, managed by StepStone Hospitality, is seeking a dynamic, motivated, results-driven, and guest-focused Assistant Front Office Manager. The role maintains high standards of guest service, helps achieve revenue and expense targets, and supports hotel operational and financial planning. In the General Manager’s absence, the position oversees hotel operations, including Engineering, Housekeeping, and Food & Beverage. The Assistant Front Office Manager leads guest issue resolution, supports employee development and service delivery, and manages reservations to improve occupancy and average daily rate through strategic upselling. The role also supports financial controls, guest safety, administrative functions, reporting, and adherence to company and hotel policies. The position requires effective communication, professionalism, adaptability, and the ability to work across hotel departments.
Requirements
- Comprehensive knowledge of hotel departments and functions.
- Working knowledge of applicable federal, state, and local health, safety, and legal regulations.
- Strong mathematical and computer skills.
- High school diploma required.
- Ability to obtain required licenses or certifications in a timely manner.
- CPR certification required.
- Ability to lift and pull a minimum of 20 pounds.
- Ability to push, bend, stoop, reach overhead, and perform tasks requiring manual dexterity.
- Ability to hear, write, and type accurately.
- Strong command of English to communicate effectively with guests, team members, and vendors.
Nice To Haves
- Additional education or relevant training.
- First aid training.
- Additional language proficiency.
Responsibilities
- Maintain high standards of quality guest service.
- Achieve budgeted revenues and expenses and maximize profitability across guest services.
- Develop short- and long-term financial and operational plans aligned with hotel objectives.
- Oversee hotel operations in the General Manager’s absence, including Engineering, Housekeeping, and Food & Beverage.
- Resolve guest issues and escalations promptly and professionally.
- Promote guest satisfaction through employee development and exceptional service delivery.
- Manage reservations to maximize room occupancy and average daily rate through strategic upselling.
- Maintain procedures for credit control, financial transactions, asset security, and guest safety.
- Respond to guest requests, complaints, and questions courteously and promptly.
- Use office and accounting software systems proficiently.
- Assist with designing and preparing statistical reports and presentations.
- Compile and report operational information accurately.
- Provide support across office functions as needed.
- Follow StepStone and hotel policies and procedures.
- Attend required meetings.
- Complete projects and assignments thoroughly, professionally, and carefully.
- Adapt to high-pressure situations and change; take ownership of personal and professional development.
- Maintain a professional appearance and demeanor and model standards for the team.
- Promote the StepStone mission and core values; communicate clearly, listen actively, and share relevant company information in a timely manner.
- Resolve disagreements constructively and maintain respectful relationships with peers and co-workers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
