Assistant Front Office Manager

Marriott Orlando Downtown • Orlando, FL

7d

About The Position

Join the team at Marriott Orlando Downtown as an Assistant Front Office Manager. The role supports daily front desk operations and helps deliver exceptional guest experiences. It includes leading and developing front office staff, addressing guest needs, coordinating with other departments, and supporting hotel policies and brand standards in a fast-paced hospitality environment.

Requirements

• Previous experience in hospitality, preferably in a front office supervisory role.
• Strong leadership and communication skills.
• Ability to problem-solve and handle guest issues with diplomacy and tact.
• Familiarity with hotel management software and reservation systems.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• High school diploma or equivalent.

Nice To Haves

• A degree in hospitality management.

Responsibilities

• Assist the Front Office Manager in overseeing daily front desk operations to ensure smooth and efficient guest service.
• Lead, train, and motivate front office staff to maintain high standards of customer service and professionalism.
• Handle guest inquiries, concerns, and requests promptly to support guest satisfaction and loyalty.
• Coordinate with other departments to optimize the guest experience and hotel operations.
• Manage scheduling, payroll, and performance evaluations for front office team members.
• Implement hotel policies and procedures while maintaining compliance with brand standards.
• Assist in managing reservations, check-ins, and check-outs to maximize occupancy and revenue.

Benefits

• Opportunities for professional growth and advancement within Marriott International.
• Employee discounts on hotel stays, dining, and more.
• Comprehensive training programs and a supportive team environment.
• Health, dental, and vision insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED