Assistant Front Office Manager

Hampton Inn Philadelphia Center City - Convention Center•Philadelphia, PA

About The Position

Assist in overseeing front office operations and supervising front office personnel in accordance with established guest service and sustainability standards. The role includes supporting associates, guest satisfaction, financial operations, budgets, inventory, group reservations, and efficient use of guest room space. The Assistant Front Office Manager may oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. Potential career path: Front Office Manager – Rooms Division Manager – Assistant General Manager.

Requirements

1 to 3 years of hospitality-related experience, including front desk operations experience.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring their work meets established brand or hotel standards and HHM core values.
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
Monitor guest satisfaction scores and work to increase departmental and overall guest satisfaction.
Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
Assist in developing, implementing, and monitoring daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review capital budget items, submit them for approval, and order them as required.
Review guest correspondence and incident logs, and direct staff based on the information obtained.
Ensure front office supplies and gift shop or market merchandise are stocked and inventory is maintained.
Coordinate with the Sales office to ensure group resumes and group rooming lists are entered and maintained.
Monitor guest room occupancy to ensure efficient use of space and minimize overbooking.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.