Assistant Front Office Manager

HSH • Chicago, IL

7d • $63,000 - $65,000 • Onsite

About The Position

The Peninsula Chicago is seeking an Assistant Manager to join its Rooms Division management team and contribute to guest-focused service. The role is at a luxury Five-Star, Five-Diamond property on Michigan Avenue in Chicago and offers the opportunity to grow within a diverse, multi-outlet property. Candidates must be authorized to work in the United States. The salary range is $63,000–$65,000 per year.

Requirements

• Two years of Front Office leadership experience.
• Ability to handle a high level of work demand and pressure, with strong organizational skills.
• Excellent written and spoken English.
• Work authorization in the United States.

Nice To Haves

• Knowledge of PMS/Opera.
• Some knowledge of the Housekeeping department.

Responsibilities

• Ensure proper operation of all Front Desk responsibilities.
• Ensure the Front Office team is knowledgeable about and adheres to Peninsula and Forbes standards.
• Maintain consistent staff performance in accordance with Peninsula and Forbes standards.
• Communicate with all departments to create a guest-centric experience.
• Ensure staff fully comply with Head Office database requirements.
• Ensure efficient Front Desk team operations and handovers.

Benefits

• 10 vacation days per year.
• 9 paid holiday days per year.
• 5 Chicago Paid Sick Leave days per year.
• 5 Chicago Paid Leave days per year.
• Complimentary employee meals.
• Discounted parking.
• Discounted and complimentary room nights at The Peninsula Hotels.
• 50% restaurant discount.
• 50% discount on spa services.
• 25% discount on spa retail.
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability.
• Retirement plan with 5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed