Copy of Assistant General Manager

Shakeys USA INC•San Gabriel, CA

2d•Onsite

About The Position

The Assistant General Manager (AGM) is the second-level manager in a Shakey’s store and assists the General Manager with day-to-day restaurant and shift operations, including supervising team members. The AGM also assists with inventory, ordering food and supplies, managing costs, and delivering store performance in accordance with Shakey’s Fast, Friendly, Clean standards. The Assistant Manager reports to the General Manager. The role supports restaurant hiring, staffing, training, scheduling, guest service, local marketing, cost control, food safety, sanitation, and compliance with company policies and applicable employment and labor laws. It also involves working at any station as needed to support efficient restaurant operations. The AGM assists in supervising the daily activities of 20 to 30 employees. The position requires a high school diploma or GED and at least two years of related experience and/or training, or an equivalent combination of education and experience. A valid California driver license is required. The employee regularly stands and walks and may work around moving mechanical parts, commercial ovens, oil fryers, temperature extremes, cleaning chemicals, and occasional loud noise.

Requirements

High school diploma or GED, at least two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Excel and Word and the Jacmar Food Service order processing system.
Valid California driver license.
Ability to regularly stand and walk; frequently use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell; and occasionally sit, stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.
Close vision, distance vision, color vision, and ability to adjust focus.

Responsibilities

Monitor and supervise day-to-day restaurant and shift operations.
Create a team environment that delivers strong operational performance and guest service.
Execute in-store promotional campaigns and participate in local community marketing activities.
Train and coach shift leads and team members on Shakey’s Fast, Friendly, Clean culture and standards.
Assist with hiring and staffing levels to provide adequate coverage across shifts and day parts.
Monitor restaurant operations and identify opportunities for improvement.
Maintain a positive learning and training environment and deliver training at all work stations.
Monitor team member performance and provide ongoing coaching, counseling, and recognition feedback.
Take food, supply, and merchandise inventories and place restocking orders.
Create work schedules for store managers and team members and post them on time.
Ensure compliance with cash-handling, safety and security, and Team Member Handbook policies and procedures.
Ensure safe and sanitary food handling, preparation, serving, and storage practices.
Manage operations to control inventory, food and beverage, and labor expenses.
Maintain a safe work environment and ensure compliance with safety standards and procedures.
Maintain compliance with employment and labor laws.
Manage restaurant operations to pass quarterly internal financial audits satisfactorily.
Inspect food storage and preparation practices for quality and sanitation compliance.
Investigate and resolve food-quality and guest-service complaints.
Work at any station when needed to support efficient restaurant operations.
Perform other duties and responsibilities as required or requested.
Assist in supervising the daily activities of 20 to 30 employees, including training, planning and assigning work, monitoring performance, rewarding and disciplining employees, and addressing complaints and resolving problems.