Copy of Administrative Assistant
About The Position
The Warehouse Office Administrative Assistant provides administrative support for customer-facing activities, including order processing, billing, container tracking, chassis auditing, and other work that supports high-quality customer service. The role requires strong multitasking, product knowledge, and communication skills. It is a non-exempt, hourly position. The position is primarily office-based within a warehouse environment. Work may involve changing operational demands and scheduling priorities, occasional movement through warehouse, dock, or yard areas, and exposure to varied temperatures, outdoor conditions, moving mechanical parts, vibrations, forklift traffic, and loud noise. Performance is evaluated on accurate and efficient coordination, effective communication, reliable recordkeeping, following safety and compliance procedures, and prompt customer response.
Requirements
- High school diploma or GED.
- Approximately three months of relevant experience in transportation, drayage, and/or intermodal industries.
- Excellent verbal and written communication skills.
- Strong mathematical abilities.
- Advanced skills in Microsoft Office, including Excel and Word.
- Ability to perform critical analysis.
- Self-motivation and strong decision-making abilities.
- Independent thinking and problem-solving skills, with a positive orientation toward problem solving.
- Attention to detail and accuracy.
- Ability to multitask and follow through reliably.
- Commitment to quality customer service and a positive service attitude.
- Ability to work in a fast-paced environment.
- Demonstrated strength in project work and teamwork.
- Ability to meet the physical demands described, including regularly using hands and fingers, reaching, and talking and hearing; frequently standing, walking, and stooping, kneeling, or crouching; occasionally sitting, climbing, and balancing; and lifting or moving objects up to 50 pounds and occasionally over 60 pounds.
- Specific vision abilities, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Previous drayage experience with VIntermodal.
- Bachelor’s degree in business administration or a related field.
Responsibilities
- Manage and process delivery orders received through the orders mailbox.
- Process deliveries in the VIntermodal container management system.
- Trace orders in port terminals and verify that the latest information is entered.
- Review operations reports and update VIntermodal as needed.
- Keep customer requirement manuals up to date in VIntermodal.
- Assist Customer Service with scheduling and communicating with customers as needed.
- Notify customers when containers are ready in VIntermodal.
- Assist with troubleshooting driver trouble tickets.
- Create and update location profiles in the computer system.
- Create and process reports as needed.
- Help customers review and audit chassis and per diem invoices to confirm billing accuracy and ensure customers are charged amounts for which they are responsible.
- Complete other projects and tasks assigned by management or a supervisor.
- Maintain regular attendance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
