Copy of Administrative Assistant

Costa Solutions•La Porte, TX

2d•Onsite

About The Position

The Warehouse Office Administrative Assistant provides administration of customer-facing activities, including order processing, billing, container tracking, chassis auditing, and other tasks that support high-quality customer service. This non-exempt, hourly role requires strong multitasking skills, product knowledge, and superior communication ability. The position is primarily office-based within a warehouse environment and may involve changing operational demands and scheduling priorities throughout the day. Performance is evaluated on the ability to coordinate activities accurately and efficiently, communicate effectively, maintain reliable records, follow safety and compliance procedures, and respond promptly to customers. Duties and responsibilities may change at any time, and other duties may be assigned by the supervisor.

Requirements

High school diploma or GED.
Approximately three months of relevant experience; experience in transportation, drayage, and/or intermodal industries is relevant.
Strong project and teamwork skills.
Positive, problem-solving orientation and independent decision-making abilities.
Excellent verbal and written communication skills.
Strong mathematical abilities.
Advanced skills in Microsoft Office, including Excel and Word.
Ability to conduct critical analysis, multitask, and maintain attention to detail and accuracy.
Self-motivation, strong follow-through, and commitment to quality customer service.
Ability to work in a fast-paced environment.
Ability to work amid changing operational demands and scheduling priorities.
Ability to use hands and fingers, handle or feel, reach with hands and arms, and talk and hear.
Frequently required to stand, walk, and stoop, kneel, or crouch; occasionally required to sit, climb, and balance.
Ability to constantly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects weighing more than 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Previous drayage experience with VIntermodal.
Bachelor’s degree in business administration or a related field.

Responsibilities

Manage and process delivery orders from the orders mailbox.
Process deliveries in the container management system, VIntermodal.
Trace orders in port terminals and verify that the most recent information is entered.
Review operations reports and update VIntermodal as needed.
Keep customer requirement manuals updated in VIntermodal as requirements change.
Assist Customer Service with scheduling and communicating with customers as needed.
Notify when containers are ready in VIntermodal.
Assist in troubleshooting driver trouble tickets.
Create and update location profiles in the computer system.
Create and process reports as needed.
Assist customers in reviewing and auditing chassis and per diem invoices to confirm billing accuracy and ensure customers are charged for their responsibilities.
Complete other projects and tasks as assigned by management.
Maintain regular attendance.
Follow safety and compliance procedures and respond promptly to customers.