Assistant Front End Mgr

HOMELAND STORES•Okemah, OK

2d•Onsite

About The Position

Homeland is seeking an Assistant Front-End Manager to provide customer service and help supervise front-end operations at Homeland Store 855 in Okemah, Oklahoma. The role includes greeting customers, responding to questions and complaints, training and supervising front-end associates, developing weekly labor schedules with the store manager’s approval, and helping ensure safe and efficient checkout operations. The assistant manager may also perform cashier duties, including bagging purchases, operating checkout equipment, handling payments, and assisting with customer purchases to their vehicles. The position reports to the Front End Manager and Store Manager. Work is indoors, with exposure to changes in heat, cold, humidity, and dust when entrance and exit doors open. The work may require standing on tile or concrete for up to eight hours. Homeland is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
Prior supervisory experience.
Prior cashier experience.
Good interpersonal communication skills.
Ability to work on tile or concrete for up to eight hours.
Ability to perceive bag stands, cases, case-cutter edges, case strips, shelf locations, product size, description and quality, customers, shelf tags, product labels, stocking carts, floor debris, aisle markers, and signs.

Nice To Haves

Above-and-beyond customer service.

Responsibilities

Greet customers or supervise their greeting; respond courteously to questions, requests, and complaints, and explain store policies.
Recommend or initiate hiring, discipline, promotion, and evaluation actions for front-end personnel.
Orient and train new front-end associates and provide retraining when necessary.
Develop a weekly labor schedule for front-end employees with approval from the store manager.
Follow store safety rules, protect the safety of customers and coworkers, and promptly report potential hazards to a supervisor.
Bag customer purchases quickly and correctly.
Understand and follow operating and safety requirements for electronic cash registers, scanners, scales, and the intercom system.
Monitor front-end service and call for additional assistance or open express lanes as needed.
Provide change to cashiers and approve checks, refunds, and voids.
Supervise or perform checkout and proper bagging, including moving bagged purchases from the store to customers’ cars.
Supervise or perform go-backs, replenish bag-stand areas, and collect carts from the parking lot.
Ensure store opening and closing accounting procedures are followed.
Keep front-end personnel informed about new produce items, policies, procedures, and rules.
Help prevent loss of money and merchandise by ensuring cashiers remove items from the bottom of carts, handle products carefully, and complete price checks for items not on file.
Identify produce correctly, count money accurately, and follow store procedures for coupons, EBT, credit and debit cards, charge sales, and checks.
Make judgments concerning employee scheduling, product and supply orders, hiring and supervision, merchandising plans, operating policies and procedures, and merchandise sales and promotions.
Model teamwork and STAR Customer Service.
Perform cashier tasks when substituting for the work crew or participating in training for new employees.