Assistant Front Desk Lead (CA)

Seabreeze Management Company • Los Angeles, CA

22d

About The Position

Seabreeze Management Company is hiring an Assistant Front Desk Lead to provide high-quality concierge services at residential properties. The role anticipates residents’ needs, personalizes service, helps residents manage scheduled events, and protects them from unnecessary or unwanted demands. The position also supports a welcoming and secure residential environment while assisting property management and the General Manager as needed.

The concierge works in a well-lighted, clean environment, regularly interacting with people and managing multiple responsibilities. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex. Regular business hours apply, with overtime as needed. The stated pay range is $24.00–$27.00 per hour.

Requirements

• Demonstrate a positive attitude and professional demeanor, acting as a company ambassador and encouraging the same conduct in other employees.
• Apply common-sense understanding to follow written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
• Read and interpret documents such as operating and procedural manuals.
• Perform basic arithmetic, including addition, subtraction, multiplication, and division.
• Have strong communication, organizational, decision-making, and interpersonal skills.
• Be detail-oriented and ensure thorough follow-through.
• Be able to multitask and work well under pressure.
• Use independent judgment and maintain a professional demeanor when handling customer service matters.
• Be proficient with electronic resources such as Internet search, Outlook, and Word.
• Have a valid state-issued driver’s license and a clean driving record, and be able to proficiently operate a standard-transmission vehicle.
• Have strong written and verbal communication skills to communicate effectively with employees and clients at all levels of the organization.

Nice To Haves

• Two years of prior hospitality experience preferred.
• Some higher education or vocational training specializing in the hospitality industry desired.
• Good geographic knowledge of the surrounding area.

Responsibilities

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests.
• Serve as the primary point of contact for day-to-day resident needs, provide a warm and welcoming environment, and promptly resolve concerns.
• Manage access control and assist guests, vendors, and contractors while upholding building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.
• Occasionally assist with vehicle parking.
• Provide administrative and operational support to the General Manager as needed.
• Anticipate customer needs, personalize service, remind customers of scheduled events, and protect customers from unnecessary or unwanted demands.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed