Assistant Food Operations Manager

SSA Group, LLC • Salt Lake City, UT

3d • $21 - $23

About The Position

SSA Group is seeking an Assistant Food Service Operations Manager at Utah's Hogle Zoo. The role supports management of the Food Department, with particular focus on front-of-house operations, guest service, staff development, financial performance, planning, and operational quality. The manager helps deliver warm, memorable guest experiences and supports SSA's operational systems, policies, and 452 Hospitality approach. The position also contributes to inclusive team culture, sustainability and conservation efforts, and community engagement.

Requirements

• Two years of food-management experience.
• ServSafe and Food Handling certification.
• Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
• Leadership skills and understanding of team building, team development, and partnership building.
• Problem-solving and decision-making skills, with strong organization.
• Financial management, merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skills for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting, as required for the role.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Must be at least 18 years old.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Support implementation of operational systems, processes, and policies in line with organizational mission, business needs, and client and SSA expectations.
• Assist with seasonal planning for food concepts, equipment needs, and operational excellence.
• Support financial forecasts, information and business-process management, organization planning, and merchandising aimed at consistency, impulse sales, and per-cap growth.
• Oversee food-service training and orientation according to the onsite handbook, and ensure staff complete SSAfety training upon hire.
• Address guest needs promptly and resolve complaints effectively.
• Maintain food quality, facility cleanliness, and a clean, safe, and organized environment for employees and guests.
• Document and discipline employees progressively in accordance with company policies and procedures to improve performance.
• Support day-to-day food-service functions and programs, especially front-of-house operations, and assist with facility and equipment maintenance and repairs.
• Maintain a positive working relationship with client staff.
• Promote consistency and quality across operations and plan menus based on market trends, customer preferences, and nutritional considerations.
• Ensure invoices reach the office team so vendors are paid within terms.
• Support management of food-department operations, payroll, and controllable profit within established guidelines; manage staffing coverage to meet payroll budget expectations.
• Manage employees in accordance with state and federal labor laws and schedule staffing levels according to budget and business forecasts.
• Uphold and demonstrate understanding of company policies and procedures, and perform other tasks as necessary.
• Promote inclusion and support within the brand team, remove barriers, and empower team-member growth and opportunity.
• Lead by example in sustainability and conservation efforts, share knowledge with unit staff, and support community engagement and giving-back activities.

Benefits

• Paid Time Off plan of up to 144 hours based on tenure.
• Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Up to 120 hours of SSA-paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
• Up to 40 hours of paid bereavement leave.
• On-demand access to a portion of earned wages before payday.
• Meal plan and employee discounts where applicable.
• Tuition discount through a partner college.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.
• Zoo membership.
• Eligible for overtime pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed