Assistant Food & Beverage Operations Manager

Marriott • Dallas, TX

4d • $26 - $28

About The Position

The Assistant Food & Beverage Operations Manager assists with supervising daily food and beverage and culinary operations. The role helps ensure guest and employee satisfaction while maintaining the operating budget and following applicable standards and legal obligations. It supports daily shift operations, staffing, supply ordering, inspection and cleaning programs, and guest service. The manager also communicates with team members, addresses guest concerns, analyzes information to solve problems, and may perform hourly job functions when necessary.

Requirements

• High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.

Responsibilities

• Assist in ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Build mutual trust, respect, and cooperation among team members.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in all food and beverage areas, identify trends, and recommend improvements.
• Follow the property-specific second-effort and recovery plan.
• Remain available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture and model appropriate behavior and professionalism.
• Provide service that exceeds expectations for customer satisfaction and retention; proactively address guest concerns and set a positive example for guest relations.
• Manage daily operations to ensure quality, standards, and customer expectations are met.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions if necessary.
• Understand budgets, operating statements, and payroll progress reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED