Assistant Food and Beverage Operations Manager
About The Position
Assists with supervising daily food and beverage and culinary operations. The role supports guest and employee satisfaction while maintaining the operating budget and ensuring that standards and legal obligations are followed. The position assists in managing daily operations, including ordering supplies, supervising shifts and staffing, supporting inspections, coordinating cleaning, and ensuring compliance with food and beverage policies and procedures. It also helps provide exceptional customer service, respond to guest concerns, communicate operational information, solve problems, and understand budgets and operating reports.
Requirements
- High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.
Responsibilities
- Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
- Supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest service, operational, and financial objectives.
- Build mutual trust, respect, and cooperation among team members.
- Develop goals and plans to prioritize, organize, and accomplish work.
- Communicate areas needing attention to staff and follow up to confirm understanding.
- Coordinate cleaning in all food and beverage areas, identify trends, and recommend improvements.
- Follow the property-specific second-effort and recovery plan.
- Remain available and approachable to team members and guests.
- Demonstrate knowledge of the brand-specific service culture.
- Provide service that exceeds expectations for customer satisfaction and retention.
- Model appropriate behaviors and set a positive example for guest relations.
- Manage daily operations to meet quality standards and customer expectations.
- Take proactive approaches to guest concerns.
- Review comment cards and guest satisfaction results with employees.
- Respond promptly to customer service department requests.
- Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
- Analyze information and evaluate results to select solutions and solve problems.
- Perform hourly job functions if necessary.
- Extend professionalism and courtesy to team members.
- Comprehend budgets, operating statements, and payroll progress reports.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
