Food Service - Assistant Operations Manager

SSA Group, LLC•Colorado Springs, CO

9d•$22 - $24

About The Position

The Assistant Food Service Operations Manager supports the day-to-day management of food services and programs, with particular focus on front-of-house operations. The role helps implement operational systems and policies, plan for upcoming seasons and food concepts, oversee training, and support financial forecasting, merchandising, payroll, scheduling, and operational functions. It also works closely with client staff, vendors, and internal teams to maintain consistent, high-quality service and a positive working relationship. The manager delivers welcoming guest experiences, resolves complaints, maintains food quality and facility cleanliness, and supports facility and equipment maintenance. The role promotes employee development and performance in accordance with company policies and applicable labor laws. It also advances inclusion, sustainability and conservation efforts, and community engagement. This is a full-time, non-exempt hourly position eligible for overtime. The role requires varied hours and days, including nights, weekends, and holidays as needed, and physical ability to stand for extended periods and lift or move boxes weighing up to 35 pounds.

Requirements

At least two years of operations management experience, dependent on sales; additional experience may be applicable.
ServSafe or food handling certification.
Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building, development, and partnership building.
Strong problem-solving and decision-making skills and organizational ability.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills sufficient for basic office functions.
Physical ability to stand for extended periods and move or handle boxes weighing up to 35 pounds, including lifting, and to perform the listed job functions.
Ability to work varied hours and days, including nights, weekends, and holidays as needed.
Must be at least 18 years old.

Responsibilities

Deliver warm, welcoming, and memorable experiences for guests and clients in line with 452 Hospitality.
Support implementation of operational systems, processes, and policies that address the organization's mission, business needs, and client and SSA expectations.
Support season planning for food concepts, equipment needs, and operational excellence.
Support financial forecasts, information flow and management, business processes, and organizational planning.
Support merchandising consistency, impulse sales, and per-capita sales.
Oversee food service training and staff orientation according to the onsite handbook, and ensure required SSAfety training is completed upon hire.
Respond to guest needs promptly and resolve complaints effectively.
Maintain food quality, facility cleanliness, and a clean, safe, and organized environment for employees and guests.
Document and discipline employee performance progressively and in compliance with company policies and procedures.
Support day-to-day food service operations and programs, with a focus on front-of-house operations.
Support maintenance and repair of facilities and equipment.
Maintain a close relationship with client staff to support a positive working relationship.
Plan menus based on market trends, customer preferences, and nutritional considerations, and ensure consistency and high quality across operations.
Ensure invoices are provided to the office team so vendors are paid within terms.
Support management of food department operations, payroll, and controllable profit within established guidelines.
Meet payroll budget expectations through strategic staffing coverage and on-call shifts.
Manage employees in accordance with state and federal labor laws.
Schedule appropriate staffing levels based on budget and business forecasts.
Promote an inclusive and supportive approach across the brand team and units, remove barriers, and empower team members' growth and opportunity.
Lead by example in sustainability and conservation efforts, support their application in the business, and provide opportunities to teach unit staff.
Engage with SSA and the unit in community activities and opportunities to give back.
Uphold and demonstrate understanding of company policies and procedures.
Perform other tasks as necessary.

Benefits

Paid time off, up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility conditions.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a college partnership.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.