Food Service Operations Assistant Manager

Nouria Energy Services • Wakefield, MA

3d

About The Position

The Food Service Assistant Manager is responsible for maximizing the store’s food service sales, delivering and inspiring excellent customer service, maintaining quality and safety standards, and effectively managing inventory. The role also requires the ability and desire to build and motivate a high-performing team.

The assistant manager oversees daily operations across food service areas, including made-to-order and commissary food, bakery, and dispensed beverages such as coffee, fountain drinks, and slush. These areas may include self-service, full-service, and drive-up operations. The role includes supervising shifts, maintaining inventory, training employees, enforcing company procedures, and addressing customer complaints.

The position is responsible for workplace and customer safety, regulatory compliance, store security and appearance, safe equipment operation, and reporting and investigating workplace incidents. Open availability is required to work during the week and on weekends.

Requirements

• Proven work experience as a shift lead, supervisor, or in a similar food service role.
• Proven customer service experience and a track record of problem solving.
• Proficient food and beverage knowledge.
• Computer literacy.
• Strong motivational and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.
• Open availability to work during the week and on weekends.
• Ability to lift up to 35 pounds at times.
• Ability to traverse and access all areas of the store.
• Ability to stand for prolonged periods.

Nice To Haves

• ServSafe Certification.

Responsibilities

• Oversee the daily operation of all food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages, across self-service, full-service, and drive-up operations.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Order and maintain appropriate inventory levels for goods, supplies, kitchen utensils, and cleaning products.
• Train new and current employees on proper customer service practices.
• Enforce company procedures and protocols.
• Deliver a positive customer experience by greeting customers warmly, suggesting purchases, and promoting specials.
• Assume responsibility for executing Nouria’s customer service program at the site level.
• Minimize safety risks to employees, customers, and suppliers, and ensure employees are trained on safety policies and procedures.
• Enforce environmental and hazardous-material regulations and maintain store safety and security.
• Document, promptly report, and investigate workplace accidents, injuries, incidents, or illnesses involving employees at the location.
• Complete safety orientations for new or transferred employees.
• Inspect areas of responsibility for workplace hazards and initiate corrective action.
• Encourage employees to report unsafe conditions or work practices and initiate corrective action.
• Manage maintenance of the customer environment inside and around the store.
• Operate assigned equipment safely and efficiently and support implementation of the Nouria Safety and Health program.
• Promote a quick return to work for employees under supervision.
• Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities.
• Perform other related duties as required.

Benefits

• Eligible team members may participate in medical, dental, and vision coverage.
• 401(k) savings plan.
• Paid time off.
• Paid holidays.
• Company-paid life insurance.
• Disability benefits.
• Employee assistance programs.
• Tuition assistance.
• Voluntary benefit offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed