Food Service Operations Assistant Manager

Nouria • Wakefield, MA

4d

About The Position

The Food Service Assistant Manager is responsible for maximizing food service sales, delivering and inspiring excellent customer service, maintaining quality and safety standards, and effectively managing inventory. The role also requires the ability and desire to build and motivate a high-performing team. It oversees daily food service operations, including made-to-order and commissary food, bakery, and dispensed beverages, across self-service, full-service, and drive-up areas. Open availability is required to work during the week and on weekends.

Requirements

• Proven work experience as a shift lead, supervisor, or in a similar food service role.
• Proven customer service experience and a track record of problem-solving.
• Proficient food and beverage knowledge.
• Computer literacy.
• Strong motivational and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.
• Ability to lift up to 35 pounds at times, traverse and access all store areas, and stand for prolonged periods.
• Open availability to work during the week and on weekends.

Nice To Haves

• ServSafe Certification.

Responsibilities

• Manage the daily operation of food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages across self-service, full-service, and drive-up service.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Order and maintain proper inventory levels for goods, supplies, kitchen utensils, and cleaning products.
• Train new and current employees on proper customer service practices.
• Enforce company procedures and protocols.
• Provide an excellent customer experience; greet customers warmly, suggest purchases, and promote specials.
• Assume responsibility for executing Nouria’s customer service program at the site level.
• Minimize safety risks to employees, customers, and suppliers; ensure employees are trained on safety policies and verify compliance.
• Enforce environmental and hazardous-material regulations.
• Maintain store safety and security and document accidents or incidents.
• Manage maintenance of the customer environment inside and around the store.
• Operate assigned equipment safely and efficiently and support the Nouria Safety and Health program.
• Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving store employees.
• Complete new-employee safety orientation for new or transferred store employees.
• Inspect areas of responsibility for workplace hazards and initiate corrective action.
• Encourage employees to report unsafe conditions or practices and initiate corrective action.
• Promote a quick return to work for employees under the manager’s supervision.
• Ensure the physical maintenance, safety, cleanliness, and attractiveness of store facilities.
• Perform other related duties as required.

Benefits

• Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Eligibility and plan provisions are subject to program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed