Food Service Operations Assistant Manager
About The Position
The Food Service Assistant Manager is responsible for maximizing the store’s food service sales, delivering and inspiring excellent customer service, maintaining quality and safety standards, and effectively managing inventory. The role also requires the ability and desire to build and motivate a high-performing team. The assistant manager oversees the daily operation of all food service areas, including made-to-order and commissary food, bakery, and dispensed beverages. The role includes managing and training employees, maintaining inventory, handling customer concerns, enforcing company procedures, and ensuring food service equipment and store areas are operated and maintained safely. The position is responsible for implementing the company’s customer service and safety programs at the site level, maintaining a safe and attractive store environment, and promptly reporting and investigating workplace incidents. The role may also perform other related duties as required.
Requirements
- Proven work experience as a shift lead, supervisor, or in a similar food service role.
- Proven customer service experience and a track record of problem solving.
- Proficient food and beverage knowledge.
- Computer literate.
- Strong motivational and people skills.
- Working knowledge of food service and coffee equipment.
- Ability to troubleshoot minor problems.
- Ability to lift up to 35 pounds at times.
- Ability to traverse and access all areas of the store.
- Ability to stand for prolonged periods.
Nice To Haves
- ServSafe Certification.
Responsibilities
- Oversee daily operations of made-to-order food, commissary food, bakery, and dispensed beverage areas, including self-service, full-service, and drive-up service.
- Respond efficiently and accurately to customer complaints.
- Organize and supervise shifts.
- Order and maintain appropriate inventory levels of goods, supplies, kitchen utensils, and cleaning products.
- Train new and current employees in proper customer service practices.
- Enforce company procedures and protocols.
- Provide a strong customer experience, greet customers warmly, suggest purchases, and promote specials.
- Assume responsibility for executing Nouria’s customer service program at the site level.
- Minimize safety risks to employees, customers, and suppliers; ensure employees are trained on safety policies and that compliance controls are maintained.
- Enforce environmental and hazardous-material regulations.
- Maintain store safety and security and document accidents or incidents.
- Manage maintenance of the customer environment inside and around the store.
- Operate assigned equipment safely and efficiently.
- Support implementation of the Nouria Safety and Health program.
- Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving employees at the location.
- Complete safety orientation for new or transferred store employees.
- Inspect areas of responsibility for workplace hazards and initiate corrective action promptly.
- Encourage employees to report unsafe conditions or practices and initiate corrective action.
- Promote a quick return to work for employees under the assistant manager’s supervision.
- Ensure the physical maintenance, safety, cleanliness, and attractiveness of store facilities.
- Perform other related duties as required.
Benefits
- Eligible team members may participate in medical, dental, and vision coverage.
- 401(k) savings plan.
- Paid time off.
- Paid holidays.
- Company-paid life insurance.
- Disability benefits.
- Employee assistance programs.
- Tuition assistance.
- Voluntary benefit offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
