Assistant Financial Center Manager

Simmons Bank•Branson, MO

About The Position

The Assistant Financial Center Manager (AFCM) helps lead a banking team in meeting customers’ financial needs through consultative service. This is both a producer and coaching role: the AFCM works with customers and prospects in person, by phone, and through outside business development, while supporting bankers in achieving shared goals. The position suits a driven, competitive team player who can manage processes, provide personalized service, and thrive in a fast-paced environment. It offers opportunities for growth and development.

Requirements

High school diploma or GED.
Previous retail supervisory experience.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to embrace and positively lead a group through an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group situations with customers, clients, and employees.
Register with the National Mortgage Licensing System and Registry (NMLS), and/or obtain an NMLS license after employment.
Computer skills using MS Office programs.
Ability to understand and use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support, with sporadic and minimal overnight or out-of-town travel.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.

Responsibilities

Assist the Financial Center Manager with hiring, scheduling, coaching, and training branch staff, ensuring branch coverage and fostering a motivated, collaborative team.
Maintain knowledge of retail roles and oversee staff duties to support compliance with branch processes and procedures.
Demonstrate and educate associates on the bank’s resources, including in-branch services, digital capabilities, and business partner resources.
Meet personal and associate goals through required in-person and outbound calling activities, offering needs-based solutions and recommendations.
Facilitate consumer loan requests by soliciting requests, maintaining knowledge of loan policies and procedures, supporting consumer loan portfolios, and coaching staff on effective loan sales and handling.
Identify customer needs and refer customers to partner teams serving small business, corporate and institutional clients, and mortgage and financial advisory needs.
Grow existing and develop new small business banking relationships through outside sales activity.
Review client experience results, coach staff, and implement plans to maintain high customer satisfaction.
Perform branch audit functions, including teller cash and compliance documentation audits, and provide clerical, supervisory, and management reporting as requested.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.
Provide support and guidance at other banking institutions within the market.