Assistant Family and Community Resource Center (FCRC) Administrator

State of Illinois•Chicago, IL

1d•Hybrid

About The Position

The Division of Family & Community Services is seeking an energetic and detail-oriented Assistant Family and Community Resource Center (FCRC) Administrator to oversee operations of the Medical Field Operations North Office. The position supervises and administers professional and non-professional staff who provide casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services that improve health and well-being and promote self-sufficiency and family integrity. The role serves as a full-line supervisor, advises subordinate supervisors on personnel and employee evaluation matters, and conducts staff meetings to interpret and implement policies and procedures. It also plans and implements special management assignment projects and coordinates office workflow on a rotational basis. The position is based at the Chicago headquarters, with hybrid work schedule availability requiring attendance at headquarters as needed according to operational requirements.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college, with coursework in a social or human services field.
At least three years of progressively responsible administrative experience in a health or human services organization that provides direct services to the public.

Nice To Haves

Two years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline in accordance with collective bargaining agreements, training staff, and approving time off.
Two years of professional experience interpreting and implementing public assistance services policies, procedures, and goals.
Four years of progressively responsible administrative experience in a health or human services organization.
Two years of professional casework experience using social casework methods, techniques, and principles, gained through human services-related college education or professional caseworker experience.
Two years of professional experience providing technical training and assistance to staff to ensure accurate and timely benefits in service delivery.

Responsibilities

Oversee operations of the Medical Field Operations North Office.
Supervise and administer the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals.
Serve as a full-line supervisor.
Confer with and advise subordinate supervisors concerning personnel problems and employee evaluation issues.
Conduct regularly and specially scheduled staff meetings to discuss, interpret, and implement new or revised policies and procedures.
Plan and implement special management assignment projects.
Coordinate workflow throughout the office on a rotational basis.
Perform other duties as required or assigned that are reasonably within the scope of the position.

Benefits

Pension program.
Competitive group insurance benefits, including health, life, dental, and vision insurance.
Three paid personal business days annually.
Twelve paid sick days annually, with carryover from year to year.
Ten to 25 days of paid vacation annually; 10 days in the first year of employment.
Thirteen paid holidays annually, and 14 in even-numbered years.
Flexible work schedules when available and dependent on position.
Twelve weeks of paid parental leave.
Deferred Compensation Program supplemental retirement plan.
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan.
Eligibility for the Federal Public Service Loan Forgiveness Program.
Eligibility for GI Bill training and apprenticeship benefits for qualifying veterans.
Five percent salary differential for bilingual positions.
Commuter Savings Program in Chicago.