Assistant Family and Community Resource Center (FCRC) Administrator
About The Position
The Division of Family and Community Services is seeking an energetic and detail-oriented Assistant Family and Community Resource Center (FCRC) Administrator to oversee operations of the Medical Field Operations North Office. The position supervises and administers the work of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals. The Division connects Illinois residents with programs and services that improve health and well-being and promote self-sufficiency and family integrity. The position serves as a full-line supervisor, advises subordinate supervisors on personnel and employee evaluation issues, and leads staff meetings to communicate and implement policies and procedures. It also plans special management projects and coordinates office workflow on a rotational basis. The position is based at the headquarters in Chicago, with reporting to headquarters as necessary depending on operational needs. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of college, with coursework in a social or human services field.
- Three years of progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Nice To Haves
- Two years of professional supervisory experience assigning work, guiding subordinates, recommending counseling and/or discipline under collective bargaining agreements, training staff, and approving time off.
- Two years of professional experience interpreting and implementing policies, procedures, and goals of public assistance services.
- Four years of progressively responsible administrative experience in a health or human services organization.
- Two years of professional casework experience using social casework methods, techniques, and principles gained through human services-related college education or professional caseworker experience.
- Two years of professional experience providing technical training and assistance to staff to ensure accurate and timely benefits in service delivery.
Responsibilities
- Serve as Assistant Family and Community Resource Center (FCRC) Administrator.
- Serve as a full-line supervisor.
- Confer with and advise subordinate supervisors concerning personnel problems and employee evaluation issues.
- Conduct regularly and specially scheduled staff meetings to discuss, interpret, and implement new or changed policies and procedures.
- Plan and implement special management assignment projects.
- Coordinate workflow throughout the office on a rotational basis.
- Perform other duties as required or assigned that are reasonably within the scope of the position.
Benefits
- Pension program
- Competitive group insurance, including health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with unused days carrying over from year to year
- 10–25 days of paid vacation annually, including 10 days in the first year of employment
- 13 paid holidays annually, or 14 in even-numbered years
- Flexible work schedules when available and dependent upon position
- 12 weeks of paid parental leave
- Deferred compensation supplemental retirement plan
- Optional pre-tax medical care and dependent care assistance plans
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training/apprenticeship benefits eligibility for qualifying veterans
- 5% salary differential for bilingual positions
- Chicago commuter savings program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
