Assistant Facility Manager

Legacy Parking•Chicago, IL

About The Position

Legacy Parking is seeking an experienced, driven, and detail-oriented Assistant Facility Manager for its Chicago team. The role works closely with the Facility Manager to oversee the facility’s day-to-day operations and serves as a key liaison among property management, security, tenants, and visitors. The Assistant Facility Manager helps resolve employee, client, and customer issues while balancing financial reporting, team development, compliance, and customer satisfaction. The position supports operational and financial activities, including monitoring market rate structures, preparing financial and operational reports, managing daily collections and deposits, processing invoices, and administering monthly contract partner accounts. It also supports safety and compliance, team leadership and payroll, revenue and expense management, facility cleanliness, customer service, and fulfillment of client contractual obligations.

Requirements

At least one year of parking management experience, with demonstrated responsibility for staffing, scheduling, and financial management.
Proficiency in Microsoft Office Suite.
Ability to anticipate challenges and solve problems proactively.
Ability to manage multiple priorities and adapt when priorities shift.
Strong verbal and written communication skills.
A courteous, professional demeanor.
Open availability.

Nice To Haves

Experience managing multiple direct reports or large valet operations with high vehicle flow.

Responsibilities

Work with the Facility Manager to oversee the complete day-to-day operations of the facility.
Serve as a liaison between property management, security, tenants, and visitors, and help resolve employee, client, and customer issues.
Assist with monitoring and analyzing market rate structures.
Prepare accurate daily, weekly, monthly, and annual financial and operational reports.
Complete daily collections reports and ticket summaries, reconciling them with bank deposits.
Prepare daily bank deposits and monitor cash receipts.
Process invoices.
Enroll and manage monthly contract partners, including account management, invoicing, payment collection, and GL posting.
Ensure parking, security, and cash control procedures are followed.
Participate in audits as needed.
Monitor and review damage claims and implement corrective plans to improve operational safety.
Maintain compliance with OSHA regulations and company policies.
Lead, direct, and develop the team to meet annual and periodic goals.
Oversee payroll processing and timekeeping with HR and the payroll department, and ensure wage and hour compliance.
Work to maximize revenue, manage expenses, and improve customer satisfaction while maintaining service standards aligned with client expectations.
Monitor facility cleanliness and recommend aesthetic improvements.
Ensure delivery of contractual obligations between Legacy Parking and its clients.