Assistant Facilities Manager

JLL•Philadelphia, PA

1d•Onsite

About The Position

The Assistant Facilities Manager administers a maintenance management system, reporting, and facilities support for a distributed portfolio. The role works with the Facility Management team on routine facility operations, including creating, managing, and verifying work orders; managing and clearing work order flags; and coordinating maintenance technicians and third-party providers. The position supports delivery of building services and client satisfaction, assists with budgets and variance reporting, and helps implement client projects. It plans and coordinates maintenance activities, monitors service performance against KPIs and SLAs, manages vendor work-order completion, and follows up with customers, technicians, and vendors. The role is on-site in Philadelphia, Pennsylvania. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

At least 4 years of experience in facilities management and managing CMMS or work-order applications.
Knowledge of building systems and technical skills related to mechanical and electrical systems.
Proficiency in Microsoft Office.
Strong written, verbal, and interpersonal skills.
Proficiency with Excel spreadsheets and the ability to customize administrative reports.
Superior customer-service skills and a strong orientation toward providing an exceptional JLL customer experience.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor's degree in Facility Management or Property Management.
Ability to multitask and work without direct supervision.
Ability to plan and manage work under time constraints.
Undergraduate degree or equivalent experience.

Responsibilities

Work with the Facility Manager to oversee maintenance, repair, custodial, security, and other building services.
Help ensure client satisfaction with IFM services and monitor and improve customer satisfaction.
Assist in developing and managing budgets and prepare monthly or quarterly operating-budget variance reports.
Support the Facility Manager in implementing short- and long-term client projects.
Plan, schedule, coordinate, and assign maintenance activities according to industry and client best practices.
Communicate KPI and SLA requirements in a timely manner and work with partners to identify service improvements and savings.
Manage third-party contractors and vendors regarding work-order completion.
Oversee daily work-order reviews and follow up to ensure successful service delivery and customer experience.
Follow up promptly with customers, technicians, and vendors.
Provide direction and information to vendors, facilities staff, and service providers to coordinate work with minimal disruption.
Coach vendors on the CMMS.
Manage operations to mitigate operational risk.