Assistant Facilities Manager

JLL • Charlotte, NC

8d • Onsite

About The Position

The Assistant Facilities Manager partners with the Facility Manager to deliver maintenance and repair services, client satisfaction, and operational excellence. The role oversees work order performance, building systems and documentation, and vendor relationships to help ensure the facility operates safely and efficiently. It also monitors KPIs and SLAs, supports quality improvements, and maintains client partnerships.

The position is on-site in Charlotte, North Carolina, with an 08-hour day shift (first/morning shift). Occasional after-hours or weekend work may be required to support operational needs. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma or equivalent required.
• Minimum 3–5 years of experience in facilities management, maintenance coordination, or operations, with demonstrated work order management expertise.
• Solid understanding of HVAC, electrical, plumbing, building automation, and life safety systems.
• Ability to manage budgets, estimate costs, review invoices, and coordinate vendor contracts and service agreements.
• Strong organizational and multitasking skills, including the ability to prioritize competing demands and manage multiple projects simultaneously.
• Proficiency with computerized maintenance management systems (CMMS) and Microsoft Office Suite.
• Excellent communication and interpersonal skills for engaging with clients, vendors, contractors, and internal stakeholders.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Associate degree or technical certification in facilities management, engineering, or a related field.
• Experience with building automation systems (BAS), energy management platforms, or smart building technologies.
• Background in vendor management, including performance evaluation, contract negotiation, and relationship development.
• Knowledge of KPI and SLA frameworks in facility or property management.
• Familiarity with OSHA safety compliance standards and life safety code requirements.
• Experience conducting building audits and implementing preventive maintenance best practices.
• Certified Facility Manager (CFM), Facilities Management Professional (FMP), or Certified Maintenance & Reliability Professional (CMRP) certification.
• Project management experience or exposure to continuous improvement methodologies such as Lean or Six Sigma.

Responsibilities

• Review, prioritize, and create work orders; estimate labor, materials, safety requirements, and timelines; and coordinate resources with subcontractors and internal teams.
• Review and follow up on daily work orders to support a strong customer experience; monitor monthly SLAs, identify off-track areas, and implement corrective actions to meet or exceed site KPIs.
• Manage building automation systems, preventive maintenance programs, life safety system testing, and building documentation.
• Assist with budget management and building audits.
• Coordinate work schedules with client representatives around negotiated downtime windows, and prepare and publish weekly, monthly, and quarterly schedules for team members and clients.
• Lead monthly conference calls with business partners to discuss vendor performance, safety, training, and account updates.
• Assist with service provider matrix updates and source new vendors with the Account Team.
• Develop monthly and quarterly reports, analyze customer feedback, and recommend quality improvements.
• Communicate regularly with work order requesters to understand needs and provide updates.
• Support the Facility Manager by working occasional after-hours or weekend shifts as operational needs require.

Benefits

• 401(k) plan with matching company contributions
• Medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED