Assistant Executive Housekeeper (Hampton Inn by Hilton- Lumberton, NC)

Hampton Inn Lumberton•Lumberton, NC

12d

About The Position

The Assistant Executive Housekeeper helps achieve guest satisfaction and team goals through training, supervision, and assistance to the housekeeping team. The role supports the maintenance, upkeep, and cleanliness of guest rooms, including stay-over, new-guest, and deep-cleaning work, in accordance with Health Department requirements and Hampton Inn & Suites, Hilton Worldwide, and hotel guidelines. The Assistant Executive Housekeeper responds professionally and graciously to guest needs, attends to guest preferences, and protects guest security and the safety of all individuals. This position provides leadership within the housekeeping department and the wider hotel team. The Assistant Executive Housekeeper is expected to demonstrate a professional appearance, dependability, punctuality, and personal integrity; understand applicable operating standards and the work of each department; direct department operations; coordinate supplies, purchasing, and maintenance; and make sound operating decisions while seeking managerial support when appropriate. The role also supports training, inspections, inventory, ordering, laundry, Lost & Found, maintenance reporting, and special cleaning projects. Team members may be asked to assist outside their usual work areas during a scheduled shift. The job is based in a laundry and housekeeping environment and throughout guest rooms and other hotel areas. The schedule may vary from week to week, and weekend and holiday availability is required.

Requirements

High school diploma or GED is desired but not essential.
Previous related experience in housekeeping, hospitality, cleaning service, or supervision is strongly preferred.
Ability to work well with team members and other departments.
Sound judgment and decision-making skills.
Leadership and communication skills to motivate, direct, and coach team members constructively.
Ability to communicate assignments clearly and communicate courteously, tactfully, and diplomatically with guests, clients, and other departments.
Attention to detail in maintaining facilities and suites.
Ability to safely move furnishings, carts, and supplies.
Ability to read and write English and perform mathematical computations such as addition and multiplication.
Ability to stand, walk, carry, talk, listen, and coordinate with team members, including being on one’s feet for a large portion of the shift.
Ability to stoop, kneel, crouch, reach with hands and arms, and use hands to manipulate tools or controls.
Ability to lift or move heavy objects, including furnishings, and lift approximately 20 pounds overhead.
Ability to sustain focus and attentiveness for extended periods and plan several steps ahead.
Availability to work weekends and holidays; schedule may vary from week to week.
Non-slip shoes are required for safety.

Nice To Haves

Previous housekeeping, hospitality, cleaning service, or supervision experience is strongly preferred.
High school diploma or GED.

Responsibilities

Seek opportunities to exceed guest and team members’ expectations.
Maintain safety and security, including guest suite security and privacy and fire safety; train staff in safe handling of cleaning products and understand the MSDS organization.
Understand and follow Health Department standards for room and suite cleanliness, including sanitizer and cleanser use and handling glassware, refrigerators, microwaves, and linens.
Complete essential training within 7 days of hire and other hotel orientation within 30 days; support the department manager in ensuring employees follow the same schedule.
Inspect, maintain, or consistently clean assigned rooms and suites to Hilton QA cleanliness standards; ensure rooms are neat and attractive and guest supplies are correctly presented.
Follow hotel procedures for daily operating supplies, linens, and amenities.
Supervise and maintain storeroom shelf organization; inventory and order supplies.
Supervise and assist with removing trash and dirty linens from rooms and suites and monitor floor condition.
Report maintenance problems or complete work repair orders.
Spot-clean walls, carpets, light fixtures, and other areas.
Supervise and assist with laundry operations.
Assist with Lost & Found operations and coordinate with the Front Desk and guests.
Perform deep cleaning and special projects as assigned by the Manager.
Wear hotel-issued uniform components as directed and required non-slip shoes for safety.
Assist in hotel areas outside the usual work area when asked during a scheduled shift.
Communicate daily work assignments, including suite numbers, tasks, stay-over rooms, and due-outs.
Coach, direct, and motivate team members constructively and coordinate with other team members and departments.
Maintain facilities and suites in a like-new condition and follow directions accurately and efficiently.